Ivey Graffigna

At my most recent job, I learned so much about how to work with the public. I learned how to problem solve and think fast. It taught me so much about being confident in my decision making. I became more outgoing and confident as a person. I learned how to handle tough situations where I had to deescalate and turn a customer's negative experience into a positive one.

• Provided excellent customer service in a fast-paced dining environment.
• Assisted in training new servers on menu items and service protocols.

I completed a 200-hour externship program as a Medical Assistant at HT Family Physicians. I took patient vitals, performed EKGs, logged patient information into EMRs, tested urine samples, and cleaned and stocked patient rooms and waiting areas daily. I learned how to interact with so many different patients, treating them with the upmost respect and professionalism.

• Collected and recorded patient medical histories and vital signs accurately.
• Maintained cleanliness and organization of medical equipment and exam rooms.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

I worked in a fast-paced food service environment, ensuring excellent customer service and time efficiency.

• Acquired new skills to support team and further accommodate customer needs.
• Maintained professional demeanor during interactions with customers and co-workers.