IVETTE PEREZ TELLEZ
Montreal,QC
Summary
Multitasking Veterinarian Assistant willing to work any shift and offering great work ethic with excellent job attendance. Animal lover with over 1 year of successfully assisting veterinarians in surgery and taking medical histories. Committed to learning new tasks and considered highly motivated employee.
Overview
10
10
years of professional experience
Work History
Housekeeping Room Attendant
HOTEL BONAVENTURE
Montreal, QC
02.2023 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Veterinary Assistant
Fundación Hope
Puebla, Puebla, Mx.
10.2020 - 10.2021
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
Administrative Manager
El Recorte Sport Bar
Puebla, Pue.
09.2018 - 04.2019
- Provided excellent customer services that promote satisfaction
- Personnel management and internal conflict management
- Supervised for the perfect execution of the following positions: bartenders, kitchen staff, cashier, waiters, valet parking
- Dealt with suppliers
- Supervision of all food and drinks safety rules and customer service guidelines
- Cooperated with all serving and kitchen staff in a professional manner
- Communicated with customers to resolve problems in case of complaints
- Made recommendations or shared additional information upon request.
Receptionist
Selina Puerto Escondido
Puerto Escondido, Oax. Mex.
02.2018 - 01.2019
- Received clients at the establishment, managed their stay from arrival at the hostel until their departure.
- Resolved conflicts and complaints effectively and as quickly as possible
- Provided touristic information to travelers.
Customer Advisor
Radiomóvil Dipsa S. A. de C.V. Telcel
Puebla, Pue. Mex
09.2014 - 01.2017
- Resolved customer complaints and responded to clients' requests in a professional manner regardless of the situation to guarantee customer satisfaction
- Achieved constantly increasing required sales targets
- Ensured the different products and services reached the customers
- Provided detailed explanations on products/services features and upsold, when possible, as to reach sales objectives.
Education
Bachelor in International Relations in Environmental Policy -
Benémerita Universidad Autónoma de Puebla
High School Diploma -
Instituto Angelopolitano
Skills
- Client Communication
- Cleaning and sanitizing
- Patient restraint
- Animal Safety
Summary
A reliable, energetic, and motivated worker with over 15 years in customer service experience and over a year in housekeeping offers the following skills: Proven commitment to providing a high standard of care and concern to clients, history of been able to work independently towards task completion and achievement of quality standards, and, finally, personal reputation as an individual of high ethical standards.
Languages
Spanish (Native)
English (Advanced)
French
Professional Working
Soft Skills
- Strong work ethic
- Good communication skills
- Team player
- Flexible/Adaptable
- Empathetic
Additional Information
"I am a person who is always seeking self-improvement and personal growth, and I am dedicated to helping others achieve their best as well."
Timeline
Housekeeping Room Attendant
HOTEL BONAVENTURE
02.2023 - Current
Veterinary Assistant
Fundación Hope
10.2020 - 10.2021
Administrative Manager
El Recorte Sport Bar
09.2018 - 04.2019
Receptionist
Selina Puerto Escondido
02.2018 - 01.2019
Customer Advisor
Radiomóvil Dipsa S. A. de C.V. Telcel
09.2014 - 01.2017
Bachelor in International Relations in Environmental Policy -
Benémerita Universidad Autónoma de Puebla
High School Diploma -
Instituto Angelopolitano