Ivette Garcia
Rocklin
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Community Director with a strong focus on service-oriented professionalism and effective communication. Proven ability to enhance resident experiences and foster community engagement through strategic initiatives.
Overview
22
22
years of professional experience
Work History
Community Director
Asset Living/FPI Management, Inc.
Folsom
08.2023 - Current
- Enhanced quality of life for residents through strategic repair direction and effective facility maintenance management.
- Secured confidential resident information through meticulous documentation.
- Interacted with vendors to manage orders, deliveries, and invoices.
- Managed calls and addressed inquiries from diverse parties utilizing strong active listening and open-ended questioning techniques to resolve issues.
- Consolidated and delivered operational and financial data to regional manager.
- Coordinated day-to-day activities with tenants, subcontractors, and property management.
- Fostered team collaboration and communication to improve operational efficiency and resident experiences.
- Developed community engagement programs to enhance resident satisfaction and involvement.
Environmental Services Aide
Sutter Roseville Medical Center
Roseville
09.2021 - 08.2023
- Achieved regular excellence in facility standards through precise attention to detail.
- Oversaw, combined, and secured chemical cleaners while adhering to safety regulations and standard operating protocols.
- Evaluated daily schedules to strategize cleaning routines and compile necessary supplies.
- Sanitized bathrooms, corridors, and elevators using effective cleaning and sanitation techniques.
- Collaborated with team members to ensure efficient cleaning schedules and supply management.
Community Director
FPI Management, Inc
Folsom
09.2019 - 09.2021
- Facilitated communication by answering calls and responding to inquiries from various individuals, using proficient active listening and open-ended questioning skills to address concerns.
- Organized, arranged, and managed general maintenance or repairs for residential properties.
- Developed comprehensive budgets and financial reports for properties.
- Oversaw budget allocations and expenditures to maintain financial health of properties.
- Collaborated with maintenance teams to address resident concerns promptly and effectively.
- Managed community engagement events to foster resident relationships and participation.
Assistant Community Manager
USA Properties Fund
Roseville
11.2017 - 09.2019
- Gathered rent and various payments from residents, maintaining comprehensive records of on-time payers and delinquent accounts.
- Enhanced workflow and reporting processes via design and integration of efficient document control and filing systems.
- Executed tenant feedback initiatives to inform management of necessary corrective measures.
- Identified and addressed resident concerns through effective communication and timely follow-up.
Community Manager
JMK Investments, Inc
Citrus Heights
04.2017 - 11.2017
- Consolidated and delivered operational and financial data to regional manager.
- Managed repairs and improvements by engaging directly with maintenance personnel.
- Enhanced tenant retention by resolving issues for prompt resolution.
- Managed communication channels to address resident inquiries and concerns.
- Led team meetings to align on community goals and objectives.
Leasing/Assistant/Compliance Auditor/Community Director
FPI Management, Inc
Folsom
05.2004 - 04.2017
- Coordinated property tours and responded to prospective tenants' inquiries.
- Managed tenant files and ensured accurate documentation compliance.
- Coordinated maintenance services for existing tenants as needed.
- Maintained accurate records of tenant contracts, leases, and payments.
- Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
- Inspected vacant units prior to move-in to ensure they are ready for occupancy.
- Conducted market research to identify competitive rental rates in the area.
Education
Some College (No Degree) -
Rocklin High School
Rocklin, CASkills
- Administrative management
- Agreement facilitation
- Service-focused professionalism
- Effective verbal and written communication
- Multitasking and Prioritization
- Customer care solutions
- Administrative support
- Conducting staff discussions
- Feedback for growth
- Conflict resolution
Languages
Spanish
References
References:
Available upon request
Timeline
Community Director
Asset Living/FPI Management, Inc.
08.2023 - Current
Environmental Services Aide
Sutter Roseville Medical Center
09.2021 - 08.2023
Community Director
FPI Management, Inc
09.2019 - 09.2021
Assistant Community Manager
USA Properties Fund
11.2017 - 09.2019
Community Manager
JMK Investments, Inc
04.2017 - 11.2017
Leasing/Assistant/Compliance Auditor/Community Director
FPI Management, Inc
05.2004 - 04.2017
Some College (No Degree) -
Rocklin High School