Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivette Galan

Los Angeles,CA

Summary

Dynamic Project Manager with a proven track record at Merchants Building Maintenance, excelling in project scheduling and team collaboration. Successfully led diverse teams, enhancing client relations and achieving exceptional customer satisfaction. Skilled in advanced problem solving and staff training, fostering high-performing environments that drive organizational success.

Overview

21
21
years of professional experience

Work History

Project Manager

Merchants Building Maintenance
03.2021 - 01.2025
  • Responsible of 26 employees within 3 buildings and implement maintenance strategies and procedures
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Conducted regular status meetings for clear communication of progress updates, risk assessments, and action items among team members.
  • Built high-performing teams through effective recruitment, training, motivation, and retention strategies that supported organizational goals.
  • Fostered strong relationships with clients, leading to increased contract renewals and referrals.

Janitorial Supervisor

Merchants Building Maintenance
08.2019 - 01.2021
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
  • Developed efficient work schedules for janitorial staff to maximize productivity and maintain high standards of cleanliness.
  • Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
  • Addressed and resolved staff conflicts, promoting harmonious working environment.

Janitor

Merchants Building Maintenance
05.2018 - 08.2019
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.
  • Maintained positive and professional demeanor while interacting with building occupants, promoting respectful work environment.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
  • Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Addressed minor maintenance issues promptly to prevent further damage or escalation.

Eligibility Interviewer

Housing Authority of the City of Los Angles
04.2011 - 02.2018
  • Established positive relationships with community partners that facilitated increased support and resources for clients in need.
  • Conducted thorough research on complex cases, enabling accurate determinations while adhering to established guidelines and regulations.
  • Promoted inclusive environment by treating all clients with respect and dignity, regardless of their background or circumstances.
  • Enhanced client satisfaction by delivering accurate and timely information during eligibility interviews.
  • Expedited resolution of applicant issues by effectively communicating with both applicants and relevant agencies.
  • Maintained high level of knowledge regarding program regulations, policies, and procedures to ensure accurate determination of eligibility.
  • Assisted clients in understanding their rights, responsibilities, and available resources within programs they were applying for.
  • Increased client trust by maintaining strict confidentiality with sensitive personal information during interviews and throughout application process.
  • Efficiently managed caseloads of varying complexity, prioritizing tasks effectively based on urgency and importance for optimal outcomes.
  • Improved application processing efficiency by streamlining eligibility interview process and utilizing effective time management techniques.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Scheduled appointments with applicants to gather information and explain benefits processes.

Quality Control

Housing Authority of the City of Los Angles
08.2010 - 04.2011
  • Reduced manual error rates through rigorous quality control checks and validation procedures.
  • Reduced errors in documentation by implementing thorough quality control system.
  • Implemented quality control measures that reduced errors in data collection methods.
  • Implemented quality control measures, significantly reducing errors and rework.
  • Reviewed technical documents for accuracy, ensuring compliance with regulatory requirements and industry best practices.
  • Participated in regular audits, verifying adherence to established protocols and identifying opportunities for improvement.

Eligibility Interviewer

Housing Authority of the City of Los Angles
03.2004 - 08.2010
  • Addressed client concerns in timely manner, ensuring that any necessary follow-up was completed to maintain high levels of satisfaction.
  • Updated case files accurately and promptly after each interaction with clients or changes in circumstances affecting their eligibility status.
  • Streamlined communication between departments, ensuring smooth coordination and quicker completion of tasks related to determining eligibility.
  • Reduced errors in application processing through diligent review of documentation and attention to detail.
  • Leveraged strong analytical skills to evaluate complex financial documents necessary for determining program eligibility accurately without compromising timeliness or quality of service delivery.
  • Demonstrated empathy towards clients facing challenging situations while maintaining professionalism during all interactions.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Communicated with people from various cultures and backgrounds on application process.
  • Engaged wider departments in accurate, timely paperwork completion.
  • Established databases to track, analyze and automate eligibility application processes.
  • Assisted clients with completion of applications and paperwork.
  • Maintained high level of knowledge regarding program regulations, policies, and procedures to ensure accurate determination of eligibility.
  • Assisted clients in understanding their rights, responsibilities, and available resources within programs they were applying for.
  • Increased client trust by maintaining strict confidentiality with sensitive personal information during interviews and throughout application process.
  • Efficiently managed caseloads of varying complexity, prioritizing tasks effectively based on urgency and importance for optimal outcomes.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Processed and certified documents for accuracy and compliance with government regulations.

Education

High School Diploma -

John C Fremont High School
Los Angeles, CA
06-1998

Skills

  • Schedule management
  • Client relations
  • Customer relations
  • Staff management
  • Work flow planning
  • Advanced problem solving
  • Customer service
  • Team leadership
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Task delegation
  • Shift scheduling
  • Policy implementation
  • Schedule preparation
  • Performance evaluations
  • Expense tracking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Project Manager

Merchants Building Maintenance
03.2021 - 01.2025

Janitorial Supervisor

Merchants Building Maintenance
08.2019 - 01.2021

Janitor

Merchants Building Maintenance
05.2018 - 08.2019

Eligibility Interviewer

Housing Authority of the City of Los Angles
04.2011 - 02.2018

Quality Control

Housing Authority of the City of Los Angles
08.2010 - 04.2011

Eligibility Interviewer

Housing Authority of the City of Los Angles
03.2004 - 08.2010

High School Diploma -

John C Fremont High School

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