Industrious Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.Knowledgeable and dedicated team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and contributing to company success. Articulate, experienced management skills energetic and results-oriented with exemplary passion for developing relationships, mentoring, cultivating partnerships, and growing businesses. Proficient computer and multi-tasking skills and able to function in fast-paced high stress enviroment. Currently residing in Okotoks and available immediately for consideration.
Hi, I’m
Ivett Cane
Okotoks ,AB
Summary
Overview
25
years of professional experience
Work History
Trinity Place Foundation of AlbertaCalgary , AB
Property Manager
02.2012 - Current
Job overview
- Minimized vacancy periods by collaborating with Senior Management to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Carried out day-to-day duties accurately, efficiently
- Handled 30+ calls per day to address customer inquiries, concerns
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Resolved conflicts, negotiated mutually beneficial agreements between parties
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Developed and executed plan to achieve and maintain 87% or better rate of occupancy.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Assisted in developing and reviewing property operating and capital budgets.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Trained and motivated staff.
Trinity Place Foundation of AlbertaCalgary, AB
Assistant Property Manager
03.2011 - 02.2012
Job overview
- Transferred incoming calls to most qualified personnel and departments within company
- Responded promptly and answered/resolved customer inquiries, complaints
- Communicated directly with customers by phone, or electronically
- Responded promptly and answered/resolved customer inquiries, complaints
- Successfully diffuse volatile customer situations
- Excellent communicator
- Created outstanding problem-solving skills
- Achieved and exceeded revenue quotas.
- Managed over 30 customer calls per day
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept accurate records of all resident and tenant correspondence.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Posted policies and rules in common areas for tenant review.
- Followed up on delinquent tenants and coordinated collection procedures.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet provincial and federal housing requirements.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Monitored timely receipt and reconciliation of rent collections in accordance with the Residential Tenancy's Act.
- Assessed property, compiled information and wrote reports regarding findings for submission to Property Manager.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Escalated major issues to property manager for immediate remediation.
- Attended staff meetings and took extensive notes to share with property manager.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Trinity Place Foundation of AlbertaCalgary, AB
Office Manager
11.2010 - 03.2011
Job overview
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created and monitored staff schedules
McDonald's RestaurantVictoria, BC
People Manager
01.2007 - 04.2010
Job overview
- Motivated employees through special events, incentive programs and constructive feedback.
- Conducted company-wide town hall meetings to convey updates.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Evaluated training program success and presented strategic improvement recommendations to upper management.
- Organized and led staff orientation programs and training to promote collaboration.
- Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class customer service work.
- Eased team transitions and new employee orientation through effective training and development.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Skills
- Strong verbal communication skills
- Efficient customer service expert
- Customer Complaint Resolution
- Active listening skills
- Problem solver/Experienced Trainer
- Powerful negotiator, persuasive
- High energy level
- Empathy
- Patience
- Self-motivated, self-starter, self-control
- Excellent Mentor skills
- Ability to admit when don't have answer
- Property tours and inspections
- Building operations
- Provincial regulations
- Affordable housing programs knowledge
- Financial budgeting and reporting
- Customer service-focused
- Property management
- Leasing
- Administrative support
- Marketing and advertising
- Budgeting
- Staff Management
- Residential Tenancy Dispute Resolution Services
- Residential Tenancy's Act
- Rent calculations
- AISH, Alberta Works, Pension
- Yardi Voyager and Yardi Rent Cafe
- Microsoft Excel, Word and Outlook
Timeline
Property Manager
Trinity Place Foundation of Alberta
02.2012 - Current
Assistant Property Manager
Trinity Place Foundation of Alberta
03.2011 - 02.2012
Office Manager
Trinity Place Foundation of Alberta
11.2010 - 03.2011
People Manager
McDonald's Restaurant
01.2007 - 04.2010
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