Ivelisse Rodriguez
Reading,PA
Summary
Dynamic and results-oriented professional with extensive experience at Mastronardi Produce, adept in forklift operation and customer service. Demonstrated ability to enhance warehouse efficiency and foster positive customer interactions. Excelled in team collaboration and leadership, significantly improving productivity and customer satisfaction. Certified in forklift operation, showcasing a commitment to safety and operational excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Forklift Operator
Mastronardi Produce
07.2024 - Current
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Communicated with floor managers to determine merchandise placement.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
Receiver
Mastronardi Produce
05.2023 - Current
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Ice Cream Truck Driver
Mister Softee Inc.
03.2005 - 03.2018
- Addressed customer complaints or concerns quickly and professionally while maintaining a calm demeanor under pressure situations.
- Supported team members during busy periods or staff shortages by covering additional shifts when needed.
- Ensured safe food handling practices with meticulous adherence to hygiene standards and regular equipment cleaning.
- Abided by traffic rules and regulations to maximize road safety.
- Interacted with customers to foster positive experience resulting in increased sales.
- Boosted customer satisfaction by providing friendly and efficient service during every ice cream truck stop.
- Contributed to a visually appealing truck design to attract more customers, incorporating colorful graphics and clear menu displays.
- Collaborated with other local businesses in joint marketing efforts, such as offering coupons or discounts for each other''s products.
- Assisted in training new drivers on company policies, safety procedures, and customer service expectations.
- Greeted customers, answered menu questions and responded to complaints.
- Trained food truck employees to follow established safety and hygiene standards.
- Attracted customers and generated sales using promotional materials.
Education
High School Diploma -
Reading High School
Reading, PA06-2005
Skills
- Forklift operation
- Customer service
- Ice cream preparation
- Forklift operator certification
- Loading and unloading
- Warehouse safety
- Driving proficiency
- Team player attitude
- Hygiene practices
- Cleanliness standards
- Sales experience
- Customer engagement
- Shipping and receiving
- Team player
- Leadership qualities
- Route planning
- Speed and agility
- Food safety compliance
- Safety awareness
- Teamwork and collaboration
- Cycle counting
- General laborer
- Safe driver
- Palletizing
- Problem-solving
- Allergy awareness
- Workplace cleanliness
- Quick learner
- Teamwork
- Menu pricing
- Reliability
- Self motivation
- Certified forklift driver
- Customer Service-oriented
- Professionalism
- US Driver's license
- Vendor coordination
- Pallet jack use
- Barcode scanning
- Receiving procedures
- Basic math aptitude
- Certified forklift operator
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
- Forklift Certification
Timeline
Forklift Operator
Mastronardi Produce
07.2024 - Current
Receiver
Mastronardi Produce
05.2023 - Current
Ice Cream Truck Driver
Mister Softee Inc.
03.2005 - 03.2018
High School Diploma -
Reading High School