Ivan Willie George
Toronto
Summary
- Experienced operations executive known for effectively leading multi-location enterprises, managing budgets, driving projects, developing cross-functional teams, and enhancing business metrics. Proven track record of customer-focused, goal-oriented leadership that consistently delivers financial success and improved performance.
Overview
8
8
years of professional experience
Work History
Customer Support Manager
JANI KING OF SOUTHERN ONTARIO
10.2021 - Current
- Conducted thorough financial analysis, identifying cost-saving opportunities that led to 10% reduction in operational expenses.
- Grew revenue by $125,000 within first year by overseeing wide variety of projects under different customers.
- Created new accounts and attended to current ones, resulting in 35% customer increase in 2022.
- Provided in-depth monthly performance reports to clients, showcasing KPI improvements and resulting in high client satisfaction rate.
- Assessed and enhanced organizational processes and workflows using software like QuickBooks, HubSpot, and MS Office.
- Lead sales pitch meetings and secured over 150 high-value new clients for the organization.
Project Engineer
COCHIN REFINERY LIMITED
08.2016 - 02.2019
- Executed maintenance protocols for crude oil storage vessels and pipelines following Ministry of Petroleum and Natural Gas standards.
- Orchestrated allocation of material resources, and team schedules, resulting in cost-effective completion of projects that generated $25,000 surplus during the fiscal year 2017-18.
- Managed cross-functional teams of up to 15 members to execute projects with average project completion 10% ahead of schedule.
- Conducted comprehensive risk assessments and feasibility studies for projects, resulting in 25% reduction in unforeseen project delays.
- Trained and mentored junior engineers, resulting in increase in team productivity over course of one year.
- Adhered to safety protocols and ISO 45001:2018 quality standards, contributing to zero workplace accidents during tenure.
Robotic Welding Technician
FIO AUTOMOTIVE
03.2021 - 09.2021
- Executed precision welding tasks on automotive components, ensuring adherence to quality standards with Ontario regulation 611.
- Operated and maintained various welding equipment, such as MIG, TIG, and spot welding machines, to deliver high-quality welds.
- Conducted thorough inspections of welded joints, identifying and rectifying defects to maintain product quality and safety.
- Collaborated closely with engineering teams to interpret technical drawings and specifications, ensuring accurate weld GD&T.
- Participated in improvement of welding processes, contributing to continuous process improvement according to Kaizen principles.
Production Operator
TOYOTA BOSHUKU CANADA
09.2020 - 02.2021
- Assembled automotive components complying with ISO 14001 standards, contributing to production of high-quality vehicles.
- Operated various machinery in fast-paced manufacturing environment, ensuring efficient and accurate production processes.
- Conducted regular quality checks on finished products, promptly identifying and addressing any defects or deviations from specifications.
- Adapted to changing production demands and schedules, demonstrating flexibility and agility in meeting production goals.
- Contributed to maintaining a clean and organized workspace, following 5S principles to optimize efficiency and safety.
- Supported problem-solving efforts by providing input during team meetings and contributing to resolution of production challenges
Education
Post-Baccalaureate Diploma - Operations Management
Fanshawe College of Applied Arts And Technology
London, ON08.2020
Post-Baccalaureate Diploma - Mechanical Engineering Technology, Mechanical Design
Fanshawe College of Applied Arts And Technology
London, ON12.2019
Bachelor of Science - MECHANICAL ENGINEERING
Mahatma Gandhi University
Kerala,India08.2016
Accomplishments
- Developing and executing operational strategies aligned with organizational goals and market trends. Managing budgets, monitoring expenses, and identifying cost-saving opportunities.
- Effective verbal and written communication skills for internal and external stakeholder engagement.
- Resolving conflicts and issues within teams or with external partners to maintain smooth operations.
- Proficiency in managing customer data within CRM platforms, ensuring accuracy and completeness.
- Proficiency in customizing ERP modules to meet specific organizational needs and workflows.
- Analyzing ERP data to generate insights, identify trends, and inform decision-making
Timeline
Customer Support Manager
JANI KING OF SOUTHERN ONTARIO
10.2021 - Current
Robotic Welding Technician
FIO AUTOMOTIVE
03.2021 - 09.2021
Production Operator
TOYOTA BOSHUKU CANADA
09.2020 - 02.2021
Project Engineer
COCHIN REFINERY LIMITED
08.2016 - 02.2019
Post-Baccalaureate Diploma - Operations Management
Fanshawe College of Applied Arts And Technology
Post-Baccalaureate Diploma - Mechanical Engineering Technology, Mechanical Design
Fanshawe College of Applied Arts And Technology
Bachelor of Science - MECHANICAL ENGINEERING
Mahatma Gandhi University
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