Ivannoritch Gautier Nwa
Edmonton,AB
Summary
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
5
5
years of professional experience
Work History
Fundraising Representative
CNIB
Edmonton, AB
06.2025 - 11.2025
- Developed and implemented fundraising strategies to enhance donor engagement.
- Cultivated relationships with potential donors through targeted outreach efforts.
- Organized fundraising events, coordinating logistics and volunteer involvement.
- Created compelling presentations to communicate mission and funding needs effectively.
- Collaborated with marketing teams to promote campaigns across various channels.
Sales Associate
SOCTRA CAO
Cameroon
05.2021 - 04.2025
- Engaged customers by providing product knowledge and personalized recommendations to enhance shopping experience.
- Maintained organized sales floor, ensuring products were well-displayed and restocked as needed.
- Processed transactions accurately using point-of-sale system while handling cash and credit payments efficiently.
- Assisted in inventory management by tracking stock levels and participating in regular audits to minimize discrepancies.
- Collaborated with team members to meet sales targets through effective communication and shared best practices.
- Analyzed customer feedback to identify areas for improvement, enhancing service quality and satisfaction levels.
Education
Associate of Science - Science Education
Norquest College
Edmonton05-2027
Skills
- Corporate sponsorships
- Nonprofit marketing
- Donor recognition
- Volunteer management
Languages
French
Full Professional
English
Full Professional
Timeline
Fundraising Representative
CNIB
06.2025 - 11.2025
Sales Associate
SOCTRA CAO
05.2021 - 04.2025
Associate of Science - Science Education
Norquest College