Summary
Overview
Work History
Education
Skills
Languages
Timeline
Bilingual
Generic

Ivanna Rocha

Vallejo

Summary

Dynamic professional with a strong background as a Secretary to the General Manager at Party Solution, excelling in multitasking and customer service. Proven ability to enhance office workflow and resolve customer complaints, fostering loyalty. Adept at managing time effectively while maintaining a friendly, positive attitude in fast-paced environments.

Experienced with office management and executive assistance. Utilizes strong organizational and multitasking skills to manage schedules, correspondence, and administrative tasks. Track record of effective communication and problem-solving in busy office settings.

Food service professional bringing wealth of experience in overseeing day-to-day operations and ensuring high standards of food quality and safety. Known for fostering team collaboration and delivering consistent results in dynamic environments. Proficient in staff training, inventory control, and regulatory compliance.

Overview

2026
2026
years of professional experience

Work History

Secretary's Assistant

Family Company
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Interviewed individuals by phone, video chat and in-person to write news stories.
  • Generated ideas for new content series or formats based on audience interests and market trends.

Helper Only Sundays

Napa Fleamarket
03.2015 - Current
  • Performed manual labor and random jobs to help teams accomplish goals.
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Increased client satisfaction by providing personalized small business advice and support.
  • Self-motivated, with a strong sense of personal responsibility.

Packing Handler

Copper Peak
10.2024 - 07.2025
  • Collaborated with team members to ensure timely completion of all orders during peak seasons.
  • Maintained strong attention to detail while efficiently completing large volumes of orders daily.
  • Managed time effectively to prioritize tasks appropriately and meet tight deadlines consistently.
  • Increased order processing speed by maintaining an organized and clean work area.

Secretary to the General Manager

Party Solution
02.2018 - 08.2024
  • Supported the General Manager in decision-making by providing accurate data, research, and reports.
  • Maintained a well-organized filing system for easy document retrieval and improved office workflow.
  • Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
  • Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.

Waitress

Fentons Creamary
05.2023 - 01.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.

Education

High School Diploma -

Vallejo High School
Vallejo Ca

Skills

  • Multitasking and time management
  • Team oriented
  • Working quickly
  • Friendly, positive attitude
  • Customer service
  • Time management
  • Flexible and adaptable

Languages

English
Native or Bilingual

Timeline

Packing Handler

Copper Peak
10.2024 - 07.2025

Waitress

Fentons Creamary
05.2023 - 01.2024

Secretary to the General Manager

Party Solution
02.2018 - 08.2024

Helper Only Sundays

Napa Fleamarket
03.2015 - Current

Secretary's Assistant

Family Company

High School Diploma -

Vallejo High School

Bilingual

English & Spanish Speaker

Ivanna Rocha