IVANNA PINEDA
Chula Vista,CA
Summary
Deeply committed to making a positive impact on the lives of others through compassionate care and effective communication. My bilingual proficiency medical terminology in both English and Spanish positions me uniquely in the medical field, where I can bridge language barriers and ensure that patients receive exceptional care, regardless of their native language.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Hotel Del Coronado, Laundry Pub
05.2023 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
El Pez
02.2021 - 05.2023
- Delivered customer checks and securely processed credit card or cash payments
- Jotted down customer orders and promptly delivered food and drinks
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Memorized menu to help diners make informed meal choices
- Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning
- Answered telephones to take reservations or to-go orders
- Suggested additional items to customers to increase restaurant sales
- Memorized frequent customer preferences to build relationships and loyalty
Front Desk Receptionist
Magnograf Impresos
06.2019 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
M.D. - General Medicine
Xochicalco University
Tijuana,Mx01-2023
HIGH SCHOOL DIPLOMA -
Mater Dei Catholic High School
91914, CA06.2021
Bachelor of Science - Biology And Public Health
Southwestern College
Chula Vista, CA08-2025
Skills
- Collaborative Team Member
- Dedicated Work Ethic
- High-Quality Customer Care
- Consistent Professional Image
- Payment System Management
- Memory retention
- Approachable Demeanor
- Ensuring Clean Work Environment
- Food Safety Certification Holder
- Effective Multitasking
- Organization skills
- Strong Oral and Written Abilities
Certification
ServSafe
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Hotel Del Coronado, Laundry Pub
05.2023 - 02.2025
Server
El Pez
02.2021 - 05.2023
Front Desk Receptionist
Magnograf Impresos
06.2019 - 03.2023
HIGH SCHOOL DIPLOMA -
Mater Dei Catholic High School
ServSafe
M.D. - General Medicine
Xochicalco University
Bachelor of Science - Biology And Public Health
Southwestern College
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