Ivan Max Pavković
Summary
Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Car Sales Executive
Auto Classics D.O.O
06.2021 - 12.2023
- Increased car sales by establishing rapport with customers and conducting comprehensive needs assessments.
- Developed customized sales strategies for individual clients, resulting in higher customer satisfaction and loyalty.
- Negotiated favorable financing terms with lenders, enabling clients to secure affordable loans for vehicle purchases.
- Exceeded monthly sales targets consistently by employing effective closing techniques and persuasive communication skills.
- Managed inventory effectively, ensuring optimal vehicle selection and availability for prospective buyers.
- Organized test drives for potential buyers, highlighting key features and benefits of various vehicle models during each drive.
Customer Service Cashier
Deichmann
08.2020 - 10.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Representative
Group P5 INC
01.2018 - 04.2021
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Collaborated with cross-functional teams to develop new strategies for increased revenue generation.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
General Contractor
First Canadian Aluminum
02.2017 - 03.2020
- Improved project efficiency by streamlining communication between subcontractors and clients.
- Reduced budget overages by carefully monitoring expenses and implementing cost-saving measures.
- Completed projects on time and within budget through meticulous scheduling and coordination of resources.
- Enhanced client satisfaction with exceptional attention to detail, clear communication, and consistent followthrough.
- Managed multiple simultaneous projects, ensuring timely completion without sacrificing quality or exceeding budgets.
- Developed comprehensive project plans outlining scope, timeline, and deliverables for all stakeholders.
Education
No Degree - Business Management
Rochester Institute of Technology
Zagreb, Croatia10.2022
High School Diploma -
Port Credit Secondary School
Mississauga, ON06.2018
Skills
- Competitor Analysis
- Market Trend Analysis
- Digital marketing proficiency
- Client Needs Assessment
- Upselling and Cross Selling
- Trade-in negotiations
- Car dealership operations
- Networking capabilities
- Sales process optimization
- Cold calling techniques
- Persuasive Selling Techniques
- Product Knowledge Expertise
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Bosnian
Full Professional
Serbian
Full Professional
Availability Monday - Friday
9:00 am - 10:00 pm
Timeline
Car Sales Executive
Auto Classics D.O.O
06.2021 - 12.2023
Customer Service Cashier
Deichmann
08.2020 - 10.2022
Representative
Group P5 INC
01.2018 - 04.2021
General Contractor
First Canadian Aluminum
02.2017 - 03.2020
No Degree - Business Management
Rochester Institute of Technology
High School Diploma -
Port Credit Secondary School
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