Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Ivania Serrano

Modesto,CA

Summary

Dependable and friendly retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, arranging products, up-selling, and administrative tasks, etc. Maintains high-level customer service satisfaction by smoothly resolving customer requests, needs, and problems. Ready to bring my strong foundation in teamwork and customer engagement to the team.

Overview

2
2
years of professional experience

Work History

Receptionist/ Sales Associate

European Wax Center
06.2024 - Current
  • Checked in guests as well as ensure a proper check out
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed about 25 calls a day and 50 on weekends
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Solve customer complaints and ensure great customer service
  • Restocks merchandise as well as upselling products
  • Successfully sold bundles and wax passes to help support clients loyalty and maintain company’s retention

Team Member

McDonald’s
03.2023 - 05.2024
  • Maintained cleanliness in dining area as well as kitchen to meet health and safety standards
  • Delivered friendly and fast service in high-volume environments
  • Operated a POS system and handled cash and card transactions accurately
  • Prepared food in a timely fashion to meet guest satisfaction
  • Packed online orders and cleaned surfaces during free time
  • Worked together with coworkers on the team to ensure everything runs smoothly
  • Developed strong cooperative relationships with coworkers and managers.

Education

No Degree - Psychology

San Joaquin Delta College
Stockton, CA
05-2026

High School Diploma -

Lincoln High School
Stockton, CA
05.2021

Graduate Certificate -

North Adrian’s College of Beauty
Modesto, CA
05.2024

Skills

  • Customer service oriented
  • Excellent communication skills
  • Sales experienced
  • Telephone skills
  • Organization skills
  • Office administration
  • Retail sales customer service

Interests

  • Gym Workouts
  • Personal Development and Self-Improvement
  • Road Trips

Timeline

Receptionist/ Sales Associate

European Wax Center
06.2024 - Current

Team Member

McDonald’s
03.2023 - 05.2024

No Degree - Psychology

San Joaquin Delta College

High School Diploma -

Lincoln High School

Graduate Certificate -

North Adrian’s College of Beauty

Similar Profiles

CREATE PROFILE
Ivania Serrano