Ivan Icaza F.
Toronto,Canada
Summary
Obtain a leadership position at a company where my ample experience in various business industries such as construction, finance and mass merchandising of sporting goods in the region can contribute to its growth. At the same time it will let me gain further experience and keep building my professional carrier.
Overview
30
30
years of professional experience
Work History
Franchise Owner and Operator
Hickory Dickory Decks Toronto and North York
11.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Worked outside in all weather conditions.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Developed contingency plans to address unforeseen issues promptly, minimizing potential delays and disruptions in project timelines.
- Increased client satisfaction by consistently delivering high-quality results within budget constraints.
- Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
- Prepared and managed project budgets to accurately track costs and expenses.
- Obtained building and specialty permits from local jurisdictional agencies.
- Oversaw payroll, business planning and marketing for franchise operations.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Senior Product and Merchandising Director - Footwear
Northbay International, Inc. (NBI)
09.1997 - 08.2015
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Optimized inventory management to minimize costs and ensure product availability.
- Drove significant market share growth with launch of innovative product lines.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Private and Commercial Account Manager / Branch Manager
Banco Internacional de Panama (BIPAN)
12.1994 - 09.1997
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Negotiated favorable loan terms for clients while balancing the bank''s risk profile through prudent decision-making processes.
- Developed tailored solutions to meet individual banking needs.
- Collaborated with cross-functional teams, such as credit specialists and trust officers, to provide comprehensive financial solutions for clients.
- Delivered exceptional service that resulted in numerous referrals and increased overall business for the bank.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Analyzed customers' financial information to deliver personalized account guidance.
- Educated clients on financial topics and best practices.
- Studied financial documents to identify potential areas needing improvement.
Education
Bachelor of Science - Business Administration And Marketing
Spring Hill College
Alabama, USHigh School Diploma -
Georgetown Prep School
Maryland, USSkills
- Strong Work Ethic
- Leadership and Team Building
- Customer Relationship Management
- Strategic Business Planning
- International Market Exposure
- Fluent Bilingual Communication (Spanish; English)
- Proven Sales Techniques
- Product Costing and Pricing expertise
- Business management
- Project coordination
- Problem-solving aptitude
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Eligible Countries
- Panama
- Canada
Timeline
Franchise Owner and Operator
Hickory Dickory Decks Toronto and North York
11.2016 - Current
Senior Product and Merchandising Director - Footwear
Northbay International, Inc. (NBI)
09.1997 - 08.2015
Private and Commercial Account Manager / Branch Manager
Banco Internacional de Panama (BIPAN)
12.1994 - 09.1997
Bachelor of Science - Business Administration And Marketing
Spring Hill College
High School Diploma -
Georgetown Prep School
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