Hi, I’m
Ivana Puglia
Beeton,ON
Summary
Energetically contributed to Saint Mary Catholic Elementary School by enhancing classroom environments and streamlining learning materials, showcasing strong work ethic and time management. Excelled in roles requiring patience, effective communication, and child supervision, contributing significantly to team success and operational efficiency.
Overview
7
years of professional experience
1
Certification
Work History
CEO of Embroidery Business - MissEmbroideredBeeton, ON
Entrepreneur
06.2022 - Current
Job overview
- Excellent communication skills, both verbal and written.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased client satisfaction rates.
- Skilled at working independently
- Managed time efficiently to complete all orders within deadlines.
- Collaborated with design and sales teams to create custom embroidery solutions for clients.
- Implemented quality control measures to ensure consistent and flawless end-products for customers.
- Maintained inventory control, reducing waste and optimizing resource usage in the department.
Family Friends
Babysitter
07.2017 - Current
Job overview
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Route 27 Gastropub & Venue
Restaurant Server
12.2023 - 05.2024
Job overview
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Beeton Family Dental Centre
Dental Receptionist
03.2020 - 02.2021
Job overview
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
Saint Mary Catholic Elementary School / Bill Croth
Teacher Helper
09.2017 - 03.2020
Job overview
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
Bill Crothers Secondary School
Volunteer
08.2018 - 05.2019
Job overview
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Georgian College of Applied Arts And TechnologyBarrie, ON
Ontario College Advanced Diploma from Graphic Design
04.2026
Bill Crothers Secondary SchoolUnionville, ON
High School Diploma
06.2022
Skills
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Social Skills
- Trustworthy
- Responsible
- Reliability
- Following Directions
- Dependability
- Childcare
- Maintaining safe environment
- Child Supervision
Certification
Standard First Aid and CPR / AED Level C
Timeline
Restaurant Server
Route 27 Gastropub & Venue
12.2023 - 05.2024
Entrepreneur
CEO of Embroidery Business - MissEmbroidered
06.2022 - Current
Dental Receptionist
Beeton Family Dental Centre
03.2020 - 02.2021
Volunteer
Bill Crothers Secondary School
08.2018 - 05.2019
Teacher Helper
Saint Mary Catholic Elementary School / Bill Croth
09.2017 - 03.2020
Babysitter
Family Friends
07.2017 - Current
Georgian College of Applied Arts And Technology
Ontario College Advanced Diploma from Graphic Design
Bill Crothers Secondary School
High School Diploma
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