Ivana Todorovic

• Lead representative for national fleet, lease, and capital accounts, overseeing end-to-end operations, client communication, and account reconciliation.
• Administer high-volume invoicing, including flagging discrepancies, processing electronic transfers, issuing payments, and reconciling ledgers.
• Train, mentor, and supervise a high-performing commercial team to meet KPIs, maintain service excellence, and drive business continuity.
• Ensure audit readiness by maintaining detailed and confidential records and generating reporting documents upon request.
• Enhance client satisfaction by addressing concerns, resolving conflicts, and streamlining workflow processes through system optimization.
• Managed end-to-end accounts payable processes, including invoice verification, coding, reconciliation, and electronic payments.
• Audited, posted, and maintained financial records with strong attention to accuracy and compliance.
• Reconciled vendor accounts and resolved invoice discrepancies in coordination with internal departments.
• Maintained confidential records for audits and prepared necessary documentation for compliance reviews.
• Collaborated cross-functionally to optimize workflows and support internal initiatives.

• Coordinated financial documentation and communicated directly with financial institutions for loan approvals.
• Facilitated customer onboarding and ensured documentation compliance for audit readiness.
• Managed client records and updated CRM systems regularly to support the finance team.

• Directed operations for multiple branches, focusing on customer service delivery and administrative process improvement.
• Conducted performance reviews, organized training, and monitored operational KPIs.
• Supported strategic budgeting and financial planning initiatives in collaboration with executive management.