Ivana Markulin
Georgetown,ON
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Seeking a position as a Coordinator for Access & Privacy with the City of Brampton. Known for reliability and adaptability, possesses a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
CAD and VESTA Support Specialist
Peel Regional Police Service
01.2024 - Current
- As a CAD/VESTA subject matter expert I provide technical support, training and guidance to all CAD users within Communications
- Working in partnership with GIS Analyst to maintain and update CAD mapping components and to ensure delivery in an accurate and timely manner
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Acted as liaison between support team and other departments to ensure unified approach to customer satisfaction.
Communicator
Peel Regional Police Service
08.2007 - 01.2024
- Answering 911 priority calls, non-emergency police calls and dispatching calls for service
- Ability to build rapport with callers in order to establish emergencies and concerns
- Efficient operation of police radio dispatch system
- Enters call information and records into database
- Liaison with different police agencies, government agencies and emergency services
- Ability to communicate clearly, and effectively as well as work quickly and efficiently
- Possesses strong problem-solving and analytical skills, as well as organizational abilities
- Demonstrates ability to multitask efficiently and possesses mental and emotional strength to deal with stressful situations
- Ability to articulate instructions clearly both in written and speech
- Providing new members with proper training in order to comply with procedures and directives
- Collaborated with employee engagement groups to develop and execute communications strategies for internal events
- Received a Memorial Award – 2021 Paul Schram Memorial.
Loss Prevention
Walmart
05.2002 - 08.2007
- Daily tasks included dealing with shoplifters, investigating internal thefts, writing comprehensive reports, interacting with police officers and other emergency services
- Working as a part of a team
- Identifies, recommends, and implements systems to minimize loss of merchandise, money, or company assets.
Education
Criminal Intelligence Analysis Certificate -
Humber College
05.2020
Bachelor of Arts - Sociology and Law & Society
York University
06.2005
Skills
- Strong communication skills
- Problem solving and analytical skills
- Multitasking and critical thinking
- Leadership experience
- Ability to adapt in difficult situations
- Inclusive and knowledgeable in diversity
- Self-starter and self-motivated
- Support Services
- Customer Relationship Management
- Training and coaching
- Operating System Knowledge
- Acting Supervisor
Activities
- Volunteering with Big Brothers and Big Sisters of Peel
- Involvement in the Croatian community as a board member for Croatian Folklore group
References
Available upon request
Languages
Croatian
Native or Bilingual
Timeline
CAD and VESTA Support Specialist
Peel Regional Police Service
01.2024 - Current
Communicator
Peel Regional Police Service
08.2007 - 01.2024
Loss Prevention
Walmart
05.2002 - 08.2007
Criminal Intelligence Analysis Certificate -
Humber College
Bachelor of Arts - Sociology and Law & Society
York University
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