Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivana Hearns

Los Angeles

Summary

Compassionate and caring Resident Aide proven to build relationships with senior populations. Safety-focused to ensure well-being of residents. Compassionate individual recommending changes that promote higher quality of care.

Empathetic and patient Resident Aide with many years of experience in healthcare settings. Skilled at milieu management to maintain calm, positive environment. Flexible and dedicated employee communicating effectively with residents and families.

Qualified professional specializes in personal care and related services under direction, instruction and supervision of registered nurses. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment.

Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.

Overview

14
14
years of professional experience
2007
2007
years of post-secondary education

Work History

Resident Aide

Holiday helping hands
Carson
10.2023 - 11.2025
  • Assisted residents with daily living activities and personal care needs.
  • Monitored residents' health and reported changes to nursing staff.
  • Organized recreational activities to promote social engagement among residents.
  • Assisted with meal preparation and feeding of residents as necessary.
  • Facilitated resident transitions and contacted families regarding level of care.
  • Administered prescriptions to residents, complying with medication tracking procedures.
  • Assisted with end-of-life care by offering emotional support and comfort measures.
  • Participated in recreational activities with residents to promote socialization and a positive environment.

Case managers/Case manager/Loss Prevention Specialist

Harbor Interfaith Services
San Pedro
10.2023 - 07.2024
  • Facilitated client assessments to determine needs and eligibility for services.
  • Coordinated care plans with community resources and service providers.
  • Provided crisis intervention and support during emergencies or urgent situations.
  • Maintained accurate records in client management systems for compliance purposes.
  • Educated clients on available resources and self-advocacy techniques.
  • Advocated for clients' rights and needs within various service systems.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Developed individualized care plans with input from clients and their families.
  • Provided referrals to appropriate health care providers or other community resources.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Compiled reports on cases and submitted them to supervisors as required.

Case Manager

Volunteers of America of Greater Los Angeles
Los Angeles
07.2016 - 11.2018
  • Coordinated client assessments and developed personalized service plans.
  • Facilitated communication between clients and service providers.
  • Monitored client progress and adjusted plans as needed.
  • Educated clients on available resources and community services.
  • Collaborated with multidisciplinary teams to enhance service delivery.
  • Advocated for client needs within the organization and community networks.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Monitored client progress through regular follow-up contacts.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.

Resident Aide

Home at last
Los Angeles
05.2012 - 09.2015
  • Assisted residents with daily living activities and personal care needs.
  • Monitored residents' health and reported changes to nursing staff.
  • Organized recreational activities to promote social engagement among residents.

Education

New WEST Techno Academy
Los Angeles, CA

Skills

  • Health monitoring
  • Care planning
  • Crisis intervention
  • Personal care assistance
  • Client assessment
  • Medication administration
  • Record keeping
  • Team collaboration
  • Emotional support
  • Problem solving
  • Time management
  • Patient assistance
  • Personal hygiene support

Timeline

Resident Aide

Holiday helping hands
10.2023 - 11.2025

Case managers/Case manager/Loss Prevention Specialist

Harbor Interfaith Services
10.2023 - 07.2024

Case Manager

Volunteers of America of Greater Los Angeles
07.2016 - 11.2018

Resident Aide

Home at last
05.2012 - 09.2015

New WEST Techno Academy
Ivana Hearns