Ivan Yamoah Boakye
Toronto,Canada
Summary
Dynamic IT Support Specialist with a proven track record at Cygnet Health, adept at resolving complex technical issues and enhancing system performance. Skilled in AWS and Linux administration, I excel in risk management and cross-functional collaboration, ensuring compliance with security policies while delivering exceptional user support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Cygnet Health
, United Kingdom
01.2020 - 01.2023
- Provided first and second-line technical support to end users (onsite and remote)
- Diagnosed and resolved hardware, software, and network connectivity issues
- Managed user accounts, permissions, access controls to ensure secure access and data integrity
- Installed, configured, and maintained operating systems and applications
- Monitored system performance and assisted in basic server maintenance
- Documented incidents and solutions to streamline support processes and enhance knowledge sharing
- Assisted with network troubleshooting, resolving DNS and IP configuration issues to maintain connectivity
- Ensured compliance with security policies and implemented basic security controls
- United Kingdom
Civil Engineering Role / Previous Role
Company Name
- Managed project documentation and technical reporting
- Applied analytical problem-solving to resolve on-site technical issues
- Coordinated with cross-functional teams under deadlines
Education
Bachelor of Civil Engineering -
University Name
CountryHigher National Diploma (HND) - Civil Engineering
Institution Name
GhanaFlood and Coastal Engineering -Msc -
Brunel University
LondonSkills
- Linux (Ubuntu, CentOS)
- Basic Windows administration
- AWS (EC2, S3, IAM, VPC, CloudWatch)
- Bash scripting
- Git & GitHub
- Basic automation concepts
- TCP/IP fundamentals
- DNS
- Subnetting basics
- Firewalls & security groups
- CompTIA Security
- Identity & Access Management (IAM)
- Risk management principles
Certification
CompTIA Security+
Projects
- Linux Automation & File Management Scripts, Developed Bash scripts to automate directory monitoring, file backups, and log management. Implemented conditional checks and error handling to improve reliability. Used cron jobs to schedule automated tasks.
- AWS Cloud Lab Environment, Deployed and configured EC2 instances. Created and managed IAM users, roles, and policies following least privilege principles. Configured VPC networking components and security groups. Set up S3 buckets for secure data storage and backup.
Vlog
vannys-tech-journey.hashnode.dev
Work Experience - Non Tech Experience
Civil Engineering Role / Previous Role, Company Name, Managed project documentation and technical reporting, Applied analytical problem-solving to resolve on-site technical issues, Coordinated with cross-functional teams under deadlines
Timeline
IT Support Specialist
Cygnet Health
01.2020 - 01.2023
Civil Engineering Role / Previous Role
Company Name
Bachelor of Civil Engineering -
University Name
Higher National Diploma (HND) - Civil Engineering
Institution Name
Flood and Coastal Engineering -Msc -
Brunel University