Ivan Sutherland
Manager
Ottawa,Canada
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Work History
Head Bartender
Baseline
05.2022 - 02.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Manager
B & B Hydroponic Gardens
01.2014 - 01.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed and motivated employees to be productive and engaged in work.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager
WoodSource
09.2008 - 03.2013
- Operated machines with the team in order complete work assignments on-time
- Assisted in meeting customer deadlines with timely preparation, packaging, and dispatching of finished goods from the mill site.
- Coordinated with General Manager in different operational issues and promotional activities.
- Managed budget implementations, employee evaluations, and contract details.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
WHMIS Training and Certification -
01.2022
Working at Heights & Forklift Certification - undefined
01.2008
High School Graduate - undefined
01.2006
Skills
- Excellent communicator, mediator, positive, charismatic & personable
- Reliable, accountable & punctual
- Detail-oriented problem solver
- Strong leader with the ability to motivate others
- Staff training and supervision
- Decision-making
- Negotiation
Sales and upselling techniques
New hire training
Languages
English
Full Professional
Timeline
Head Bartender - Baseline
05.2022 - 02.2025
Manager - B & B Hydroponic Gardens
01.2014 - 01.2022
Manager - WoodSource
09.2008 - 03.2013
- Working at Heights & Forklift Certification,
Osgoode Township High School - High School Graduate,
- WHMIS Training and Certification,