Ivan SHI
Burnaby,BC
Summary
- Proficient in business project management and operations.
- Holds LLQP and CPO certificates.
- Demonstrated ability to provide exceptional customer service and handle negotiations.
- 4 years of building manager experience in residential,strata, or commercial settings.
- Previous experience working with contractors and mechanical equipment.
- Possesses a valid driver's license.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Building Manager/Operation Supervisor
New ChangJiang Property
01.2021 - 03.2023
- Managed building operations and provided exceptional customer service
- Oversaw daily operations, including inspections, maintenance, and repairs
- Handled customer inquiries, emails, and communication effectively
- Implemented and maintained building security measures, including access control systems
- Ensured smooth move-in and move-out processes for residents
- Collaborated with team members and contractors to address maintenance issues promptly
- Managed budgets, financial records, and vendor relationships
- Developed and implemented effective maintenance schedules and procedures
- Maintained compliance with safety regulations and building codes
- Acted as a liaison between residents and property management.
Building Manager
Alliance Maintenance Ltd
10.2018 - 12.2020
- Participated in Milano building project in Burnaby, assuming a wide range of responsibilities
- Provided excellent customer service, including Strata and developer negotiations
- Managed daily emails, inquiries, and maintained effective communication with stakeholders
- Conducted regular inspections and ensured prompt emergency response readiness
- Set up and maintained Fob system for building access
- Performed move-in and move-out inspections
- Oversaw street/neighborhood committee maintenance and customer relationship management
- Demonstrated proficiency in team building, personnel scheduling, and property fees management
- Generated project revenue through meeting room, outsourcing room, and entertainment room rentals
- Prepared and submitted monthly reports to the neighborhood committee, ensuring service team satisfaction.
Education
Bachelor of Economics -
Simon Fraser University
Vancouver, BCSkills
- Property Maintenance
- Social Media Engagement
- Community Association Support
- Effective Planning
- Administrative Leadership
- Facility Operations
Certification
CPO Certificate
Timeline
Building Manager/Operation Supervisor
New ChangJiang Property
01.2021 - 03.2023
Building Manager
Alliance Maintenance Ltd
10.2018 - 12.2020
Bachelor of Economics -
Simon Fraser University