Ivan Shen
Nepean,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Drum Mentor
Self Employed
5 2020 - 3 2024
- Delivered comprehensive drum lessons tailored to individual student needs
- Enthusiastically provided music lessons to inspired students to learn
- Offered constructive feedback to aid skill development and improvement in student performance
- Received positive feedback consistently from both students and parents.
eCommerce Fulfilment Specialist
TnT Supermarket
02.2021 - 09.2022
- Demonstrated strong teamwork skills by effectively delegating tasks and prioritizing workload
- Consistently exceeded customer expectations by ensuring accurate and timely order fulfillment
- Collaborated with co-workers to resolve order issues promptly and efficiently.
Education
Computer Systems Technician – Networking -
Algonquin College
Ottawa, ONSkills
Team Collaboration
Customer Service
Customer Assistance
Self Motivation
Time management skills
Stress Management
Feedback Delivery
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Time Available
Mon 9am to 3pm
Tues 9am to 3pm
Wed 9am to 3pm
Thurs 9am to 3pm
Fri 9am to 3pm
Timeline
eCommerce Fulfilment Specialist
TnT Supermarket
02.2021 - 09.2022
Drum Mentor
Self Employed
5 2020 - 3 2024
Computer Systems Technician – Networking -
Algonquin College
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