Ivan Sanchez
Fairfield
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Anytime Fitness
03.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Generated leads through sales promotions and word-of-mouth.
Assistant Manager
In-Shape Family Fitness
07.2022 - 12.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
Team Lead
In-Shape Health Clubs, LLC
04.2021 - 07.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
Front Desk
In-Shape Health Clubs, LLC
08.2018 - 04.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Showed off pool, spa and fitness center to prospective and current guests.
Team Member
Jack in the Box
06.2017 - 08.2018
- Performed opening and closing duties such as setting up registers, restocking items, and cleaning the sales floor.
- Responsible for cooking, taking orders, and drive-through operations.
Education
High School Diploma -
Angelo Rodriguez High School
Fairfield, CA06-2018
Skills
- Product and Business Knowledge
- Communication & Interpersonal Skills
- Bilingual in English & Spanish
- Computer Proficiency
- Exceptional Customer Service
- Customer Retention
Timeline
Assistant General Manager
Anytime Fitness
03.2024 - Current
Assistant Manager
In-Shape Family Fitness
07.2022 - 12.2023
Team Lead
In-Shape Health Clubs, LLC
04.2021 - 07.2022
Front Desk
In-Shape Health Clubs, LLC
08.2018 - 04.2021
Team Member
Jack in the Box
06.2017 - 08.2018
High School Diploma -
Angelo Rodriguez High School
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