Ivan Saldana
Fallbrook
Summary
Proven delivery and customer service expert with a track record of enhancing customer satisfaction and maintaining a zero-accident driving record at Doordash. Adept in teamwork and fluent in Spanish, I excel in fast-paced environments, ensuring timely and accurate deliveries. My positive attitude and communication skills have consistently improved team efficiency and service levels.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon
10.2024 - 01.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
DoorDash
06.2021 - 11.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
Steward
Harrah's Casino
11.2020 - 06.2021
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
Cashier Team Lead
Little Caesars Pizza
06.2018 - 11.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
High School Diploma -
Fallbrook High School
2400 S Stage Coach Ln, Fallbrook06.2019
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Punctual and reliable
- Fluent in Spanish
- Customer interaction
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver
Amazon
10.2024 - 01.2025
Delivery Driver
DoorDash
06.2021 - 11.2024
Steward
Harrah's Casino
11.2020 - 06.2021
Cashier Team Lead
Little Caesars Pizza
06.2018 - 11.2020
High School Diploma -
Fallbrook High School
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