Ivan Navarro
Riverside
Summary
I am a dependable and customer-focused professional with experience in customer and patient service, non-emergency transportation, and warehouse operations. Skilled in providing excellent customer care, assisting patients with transportation needs, verifying insurance information, and maintaining professional communication in fast-paced environments. I have a strong commitment to workplace safety, efficiency, and teamwork. Proven ability to adapt to multiple roles, manage responsibilities effectively, and deliver reliable service while maintaining high standards of professionalism.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Non Emergency Medical Driver
Gogo Transport
Rancho Cucamonga, CA
09.2025 - Current
- Ensured timely and safe transportation of non-emergency medical patients to appointments.
- Assisted with scheduling and route planning for efficient daily operations.
- Maintained vehicle cleanliness and adherence to safety regulations.
- Communicated effectively with patients, healthcare providers, and team members.
- Monitored vehicle maintenance schedules to ensure safety compliance.
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Completed accurate documentation of all trips, maintaining records in accordance with company policy and regulatory requirements.
- Developed strong relationships with regular patients to foster trust in our services.
- Collaborated with dispatchers to optimize scheduling and route planning for maximum efficiency.
- Conducted comprehensive insurance verifications to ensure accurate patient coverage and reduce claim denials.
- Collaborated with healthcare providers to obtain necessary documentation for pre-authorizations and eligibility checks.
Operations Driver
Walmart
Ontario, CA
03.2019 - Current
- Operated forklifts to transport materials efficiently across warehouse facility.
- Conducted routine inspections of equipment to ensure safety and compliance with regulations.
- Operated high reach forklift to efficiently transport materials within warehouse environment.
- Ensured compliance with safety protocols and best practices during equipment operation.
- Conducted routine inspections and maintenance of high reach forklifts to minimize downtime.
- Trained new operators on safe handling procedures and equipment usage.
Quality Assurance Analyst
Schneider Logistics
Eastvale, Ca
03.2013 - 03.2019
- Led quality assurance initiatives to ensure compliance with industry standards and regulations.
- Developed and implemented testing protocols to enhance product reliability and performance.
- Collaborated with cross-functional teams to identify and resolve defects in software applications.
- Analyzed test results, providing actionable insights for continuous improvement of processes.
- Reported progress, test metrics and results to project managers.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Education
High School Diploma -
Corona Norco Adult School
Corona, CA06.2013
Skills
- Patient transport
- Route planning
- Vehicle maintenance
- Patient care
- HIPAA compliance
- Customer Service-oriented
- Medical equipment operation
- Scheduling appointments
- City and non-city driving
- Reliability
- Forklift operation
- First Aid/CPR Certified
Certification
- Certified Forklift Operations, Walmart Distribution - 2019-Current
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Non Emergency Medical Driver
Gogo Transport
09.2025 - Current
Operations Driver
Walmart
03.2019 - Current
Quality Assurance Analyst
Schneider Logistics
03.2013 - 03.2019
High School Diploma -
Corona Norco Adult School