Ivan Mugisha
Gatineau,Qc
Summary
Detail-oriented, customer service representative with extensive experience in all aspects of information management. Offer outstanding communication, public speaking, and teamwork abilities. Known for being a solution-focused contributor, tackling every task with a positive attitude and a sense of urgency. A respected and experienced officer who thrives within a group and high-pressure environments.
Overview
6
6
years of professional experience
Work History
Amazon Parcel Delivery
IMR
- Answered inquiries relating to account information, products, services, rates and policies
- Recommended merchandise to customers based on their needs and preferences
- Assist customers on all outbound/inbound calls
- Sale storage units while surpassing sales quotas
- Generated reports at the end of the activities
- Accessed, authenticated and updated information on the client's profile.
Sales Associate
Storage Vault
01.2020 - 12.2021
- Answered inquiries relating to account information, products, services, rates and policies
- Recommended merchandise to customers based on their needs and preferences
- Assist customers on all outbound/inbound calls
- Sale storage units while surpassing sales quotas
- Generated reports at the end of the activities
- Accessed, authenticated and updated information on the client's profile.
Alarm Dispatcher
ADT Canada
02.2019 - 11.2020
- Monitor, advice, and dispatch on commercial, residential, and municipal accounts for: fire/CO, burglary, medical and environmental alarms
- Investigate alarms to see what response is needed
- Assist customers on all inbound/outbound calls
- Log all alarm activity information
- Recommended merchandise to customers based on their needs and preferences.
Customer Service Representative
Millennium 1 Solutions
03.2016 - 09.2018
- Answered inquiries relating to account information, products, services, rates and policies
- Accessed, authenticated and updated information on the client's profile
- Provided ongoing support to customers
- Retained customers who wished to cancel or reduce their package of products and services
- Maintained a friendly and positive attitude when handling complaints.
Education
High School Diploma -
École secondaire Mont-Bleu
06.2014
Skills
- Valid Vehicle Insurance and Registration
- Customer Service
- Map Reading
- Emergency Repairs
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Sales Associate
Storage Vault
01.2020 - 12.2021
Alarm Dispatcher
ADT Canada
02.2019 - 11.2020
Customer Service Representative
Millennium 1 Solutions
03.2016 - 09.2018
Amazon Parcel Delivery
IMR
High School Diploma -
École secondaire Mont-Bleu
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