Summary

Overview

Work History

Education

Skills

Languages

Timeline

Ivan Lopez

Toronto

Summary

Versatile professional with over a decade of customer service experience across diverse industries, including Fitness, Hospitality, Entertainment, and Start-Ups. A proven track record in delivering exceptional service and building strong client relationships. Known for adeptly resolving complex issues and implementing effective solutions to enhance customer satisfaction. Skilled in operations management, team leadership, and process improvement, with a strategic mindset and a commitment to efficiency. Adaptable and quick to learn, demonstrating a hunger for new challenges and opportunities to expand skills and knowledge. Ready to leverage extensive experience and dynamic skill set to drive success and innovation in any industry.

Overview

years of professional experience

Work History

Server

The Corner Place

04.2024 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server Supervisor

Landwer

03.2022 - 04.2024

Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
Trained new servers on company policies, procedures, and best practices for exceptional guest service.

Fulfillment Coordinator/ Customer Support/ Graphic Designer

Inkbox

09.2019 - 03.2022

Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Coordinated with sales and customer service teams to address any order discrepancies or issues promptly, resulting in improved customer satisfaction.
Developed creative design for internal print materials, banners and signs.
Offered prompt assistance to customers via phone, email, or chat support channels for seamless service experience.

Education

No Degree - Arts

George Brown College

10.2014

GED -

Resurrection Catholic Secondary School

Kitchener, ON

07.2012

Skills

Strong Work Ethic

Exceptional customer service

Guest Engagement

Sales expertise

Quality Control

Guest Relations Management

Design

Teamwork and Communication