Ivan Korol

Achievements as a Room Attendant at Four Seasons Hotel:

• Successfully cleaned and maintained 12–14 guest rooms per day, consistently upholding the luxurious standards of Four Seasons.

• Ensured immaculate room presentation, contributing to exceptional guest experiences and high satisfaction ratings.

• Delivered personalized service to VIP guests, responding promptly and professionally to individual requests.

• Participated in internal training programs focused on luxury hospitality, guest service excellence, and workplace safety.

• Maintained strict confidentiality while servicing rooms of high-profile clients and celebrities.

• Recognized by management for reliability, attention to detail, and strong work ethic.

Achievements as a Room Attendant at Hilton Hotel:

• Performed daily cleaning of up to 14 rooms, consistently meeting Hilton’s high standards of cleanliness and presentation.

• Regularly received positive feedback from guests for attention to detail, punctuality, and professional attitude.

• Maintained strict compliance with hygiene, safety, and housekeeping policies set by the hotel.

• Collaborated effectively with team members and supported new staff in their onboarding process.

• Responded promptly to guest requests, ensuring exceptional customer service.

• Participated in Hilton’s internal training programs focused on service excellence and brand standards.

• Improved workflow efficiency, increasing productivity while maintaining top-quality results.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
• Completed schedules, shift reports, and other business documentation.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.