IVAN HERNANDEZ

• Instructed passengers on safety and emergency procedures and answered questions related to flight
• Followed safety, passenger and supply pre-flight checklists
• Coordinated with other crew members to ensure efficient operation of flights.
• Resolved customer service complaints from passengers in a professional manner.
• Provided additional support during international flights such as translation services for non-English speaking customers.
• Conducted briefings prior to takeoff on safety measures such as exit doors locations, seatbelt fastening .
• Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
• Conducted post-flight inspections for security purposes after each landing.

⦁ Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
⦁ Followed safety, passenger and supply pre-flight checklists.
⦁ Instructed passengers on safety and emergency procedures and answered questions related to flight.
⦁ Directed junior team members in proper duties and company regulations.
⦁ Verified team compliance with established procedures and protocols critical to successful services.
⦁ Established measures, outcomes and expectations to help personnel understand and meet service objectives.
⦁ Delivered fast, friendly and knowledgeable service for routine questions and service complaints

• Followed safety, passenger and supply pre-flight checklists
• Instructed passengers on safety and emergency procedures and answered questions related to flight
• Followed company regulations and rules promoting safe environment for both travelers and employees.

• Computed and completed aircraft weight and balance documentation using manual or electronic methods
• Maintained safe takeoffs, landings and aircraft operations by directing accurate cargo loading, including placement in relation to aircraft capacity
• Applied mathematical abilities to calculate aircraft center of gravity and achieve proper placement and balancing of cargo
• Monitored cargo loading and unloading operations, following security and safety measures.

• Designed sales and service strategies to improve revenue and retention
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.