IVAN HERMOSILLO
Corona
Summary
Driven professional with a strong passion for continuous learning and development. With over 10 years of experience in building and maintaining professional client relationships, I understand the value of collaboration and how every contribution, big or small, strengthens a team. Committed to personal and professional growth, I leverage my analytical and technical skills to consistently improve performance and deliver results. Always seeking new opportunities to enhance both individual and team success.
Methodical Quality Assurance Specialist known for high productivity and efficiency in task completion. Specialize in systematic testing procedures, quality control methodologies, and process improvement strategies. Excel in critical thinking, problem-solving, and communication, ensuring thorough evaluation and clear reporting of findings to support product excellence.
Overview
11
11
years of professional experience
2007
2007
years of post-secondary education
Work History
Quality Assurance Specialist
TaxRise
Irvine
07.2025 - Current
- Conducted thorough quality audits of tax preparation processes and documentation.
- Developed and implemented quality assurance policies for compliance with industry standards.
- Collaborated with teams to identify areas for process improvement and efficiency.
- Trained staff on quality assurance protocols and best practices in tax services.
- Monitored compliance with regulatory requirements throughout the tax preparation cycle.
- Prepared reports to communicate results of quality inspection activities to management.
Technical Support Specialist
Ojmar US LLC
Irvine
04.2024 - 05.2025
- Provide technical support for Ojmar's electronic locking solutions, assisting clients with troubleshooting, system installations, and configurations.
- Resolve technical issues across various platforms (hardware/software), including access control systems, key management systems, and related technologies.
- Respond to customer inquiries via phone, email, and online support, ensuring high customer satisfaction and quick issue resolution.
- Document and track support requests using CRM and ticketing systems, ensuring issues are logged and escalated as necessary for further investigation.
- Collaborate with the engineering team to address complex technical problems, ensuring effective solutions are developed and deployed.
- Perform remote diagnostics and guide customers through step-by-step solutions to minimize downtime and disruption.
- Train and educate customers on best practices for operating Ojmar's products, including troubleshooting techniques and preventative maintenance.
Technical Support Associate
AMP Research
Tustin
02.2021 - 02.2024
- Apply soft-skills through live channels such as calls, chats and emails to resolver users' issues.
- Quickly analyze and resolve user's difficulties.
- Coordinate with Mechanical Engineering team and Software team to resolve technical issues.
- Expertise in Virtual Office Call Center/Zendesk.
- Assist with diagnostic and troubleshooting electrical components.
- Assist end-users with mobile applications troubleshooting and diagnostics.
- Inspect manufactured products for possible warranty solutions.
- Collaborate with engineering team on possible issue/defects and test possible solutions across various AMP research products.
- Training new team members on system and best practices.
- Deliver top-tier inbound call support, handling 150+ calls daily, while efficiently managing and resolving an average of 100+ warranty and tech support email tickets per week.
Client Support/Software Support Representative
SurePrep LLC
Irvine
12.2019 - 11.2020
- Expert in using Zendesk ticketing system for assisting tax professionals and tax payers.
- Apply soft-skills through live channels such as calls, chats and emails to resolver users' issues.
- Anticipate incoming challenges with new feature releases and known issues.
- Quickly analyze and resolve user's difficulties.
- Coordinate with Development team to resolve technical issues.
- Perform heavy technical troubleshooting such as network and application debugging.
- Work on approved projects to improve internal processes for Support Department.
- Expertise in Virtual Office Call Center/Zendesk/Jira.
- Training and assist new hires with company best practices.
Legal Assistant
The Judge Law Firm, a law corporation
Irvine
09.2015 - 12.2019
- Communicate with clients on status of files and start new claims at client's request.
- Handles document preparations such payoff, Pre Liens, Liens and Alternative dispute resolution, and notice of intent to use cases.
- Adapt to client's behavior and efficiently propose beneficial resolution.
- Calculate cost, interests and payments for legal documents.
- Write settlement proposals for clients to review/proposed by defendant.
- Maintain accounting ledgers for clients and firm.
- Perform legal research on bankruptcy, foreclosure activity, status of grant deed.
- Handles accounting for property management companies.
- Efficiently handles all incoming customer inquiries, whether through email, phones call or in person.
Education
High School Diploma -
Centennial High School
Some College (No Degree) - Business Administration
Riverside City College
Riverside, CASkills
- Communicative
- Fast-learner
- Process-oriented
- Detail-oriented
- Time Management
- Creative
- Adaptable
- Empathetic
- Postman software
- Development tool
- Microsoft office
- Bi-lingual (Spanish)
- Quality audits
- Compliance monitoring
- Staff training
- Customer relationship management
References
- Felipe H., Operations Manager of the Judge Law Firm, 949-833-0154
- Tin Le, Quality Assurance Engineer at SurePrep, 714-757-5024
- Raul Reynoso, District Manager for Caliber Collision, 714-864-1309
- Eric Bajza, Engineering Supervisor, 714-904-4953
Timeline
Quality Assurance Specialist
TaxRise
07.2025 - Current
Technical Support Specialist
Ojmar US LLC
04.2024 - 05.2025
Technical Support Associate
AMP Research
02.2021 - 02.2024
Client Support/Software Support Representative
SurePrep LLC
12.2019 - 11.2020
Legal Assistant
The Judge Law Firm, a law corporation
09.2015 - 12.2019
High School Diploma -
Centennial High School
Some College (No Degree) - Business Administration
Riverside City College