Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivan Gomez Real

San Diego

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

10
10
years of professional experience

Work History

Slot Technician

Viejas Casino & Resort
09.2024 - Current
  • Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
  • Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
  • Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
  • Responded to inquiries by addressing player questions about game operations, machine functions and payouts.

ASM (Assistant Store Manager)

Cotton On
05.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Slot Supervisor

Jamul Casino
11.2020 - 05.2024
  • Contributed to a positive work environment by fostering strong relationships with colleagues and management.
  • Assisted guests with understanding game rules, promoting responsible gaming habits, and ensuring memorable experiences.
  • Improved customer satisfaction by addressing concerns and resolving issues promptly and professionally.
  • Enhanced team performance by providing ongoing training and coaching to staff members.
  • Conducted thorough investigations into any potential instances of fraud, theft, or collusion among guests or staff, ensuring swift and appropriate action was taken.

Stock Manager

Forever 21
08.2015 - 06.2021
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
  • Implemented effective stock rotation strategies to minimize waste and maintain product freshness.

Education

High School Diploma -

Steele Canyon HS
San Diego, CA
06-2012

Skills

  • Training and Development
  • Record Management
  • Schedule Coordination
  • Effective Solutions Development
  • Customer Service
  • Time Management

Timeline

Slot Technician

Viejas Casino & Resort
09.2024 - Current

ASM (Assistant Store Manager)

Cotton On
05.2024 - Current

Slot Supervisor

Jamul Casino
11.2020 - 05.2024

Stock Manager

Forever 21
08.2015 - 06.2021

High School Diploma -

Steele Canyon HS

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Ivan Gomez Real