Ivan Flores
Fresno
Summary
Offering exceptional interpersonal skills and natural ability to connect with diverse individuals, eager to learn and grow in sales environment. Brings strong foundation in persuasive communication and problem-solving, ready to be applied to sales techniques and customer engagement. Ready to use and develop communication and negotiation skills in Desired Position role.
Overview
3
3
years of professional experience
Work History
Field Sales Representative
Asurion Insurance Services
09.2024 - 03.2026
- Cultivated relationships with clients to enhance customer satisfaction and retention.
- Delivered product presentations to educate customers on insurance options and services.
- Collaborated with team members to strategize sales approaches and improve performance.
- Utilized CRM software to track customer interactions and manage sales pipelines effectively.
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
- Developed tailored sales pitches that addressed clients'' specific needs, resulting in a higher conversion rate of prospects into customers.
- Met existing customers to review current services and expand sales opportunities.
- Informed customers of promotions to increase sales productivity and volume.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Facilitated regular training sessions for new team members to quickly bring them up to speed on products and sales techniques.
- Visited key customers repeatedly to promote retention and relationships.
- Surpassed monthly quotas regularly reflecting dedication towards achieving organizational goals.
Utility Driver
Fulsom Transportation
02.2023 - 08.2024
- Operated various vehicles to ensure timely delivery of goods and services.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Assisted in loading and unloading cargo, optimizing space for efficient transport.
- Communicated effectively with dispatchers to coordinate delivery schedules and routes.
- Implemented route adjustments based on traffic conditions to enhance delivery performance.
- Maintained accurate records of mileage, fuel consumption, and delivery logs.
- Collaborated with dispatchers to optimize delivery routes, resulting in increased productivity and on-time performance.
- Improved route efficiency by analyzing and adjusting delivery schedules.
- Assisted customers upon arrival by unloading products carefully, verifying order accuracy, and obtaining signatures when required.
- Reduced fuel costs by implementing eco-friendly driving techniques for optimal gas mileage.
- Navigated challenging road conditions safely, minimizing delays due to weather or traffic congestion.
- Enhanced customer satisfaction through timely deliveries and professional interactions.
- Trained new utility drivers on company protocols, ensuring a smooth transition into their roles and promoting a safe work environment for all staff members.
- Resolved any delivery issues or discrepancies quickly, ensuring customer satisfaction and repeat business opportunities.
- Reported any mechanical issues promptly, facilitating timely repairs while minimizing downtime for vehicles.
- Maintained vehicle safety standards through regular inspections and adherence to maintenance procedures.
- Streamlined communication between dispatchers and other team members using advanced GPS technology for faster delivery times.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
Commercial Tire Technician
Bridgestone Retail Operations LLC.
04.2023 - 05.2024
- Inspected tires for wear, damage, and proper inflation to ensure safety and performance.
- Mounted and balanced tires using specialized equipment to enhance vehicle handling.
- Diagnosed tire-related issues and provided effective solutions to customers' needs.
- Assisted in training new technicians on tire servicing techniques and safety protocols.
- Maintained inventory of tire products and tools to streamline operations and reduce downtime.
- Implemented quality control measures to uphold service standards and customer satisfaction.
- Recommended appropriate tire options based on customer driving habits and vehicle requirements.
- Consistently met or exceeded productivity goals while maintaining high-quality standards for all services performed.
- Enhanced customer satisfaction by providing efficient tire installation and repair services.
- Performed wheel alignments, balancing, rotation services, resulting in improved vehicle performance for clients.
- Provided exceptional customer service by addressing inquiries, complaints, and concerns in a timely manner.
- Supported management in implementing new policies or procedures aimed at improving overall operations efficiency.
- Improved workplace safety by conducting routine equipment inspections and maintenance tasks.
- Streamlined service processes by maintaining a clean, organized, and well-stocked work environment.
- Developed positive working relationships with vendors to ensure smooth supply chain operations and timely delivery of required materials.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Maximized efficiency by coordinating changing and rotating of tires.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Tested tires for wear, balance and overall condition.
Education
High School Diploma -
Cos Hanford
Hanford, CASkills
Bilingual Spanish-English, 150 wpm,Data entry, Customer service , phone customer support , excell, PowerPoint, Osha
Languages
English
Native or Bilingual
Timeline
Field Sales Representative
Asurion Insurance Services
09.2024 - 03.2026
Commercial Tire Technician
Bridgestone Retail Operations LLC.
04.2023 - 05.2024
Utility Driver
Fulsom Transportation
02.2023 - 08.2024
High School Diploma -
Cos Hanford