Ivan Estrada
Los Angeles
Summary
Recent graduate with foundational knowledge in business administration gained through various academic projects. Efficient team lead with skills in inventory management, customer service, and staff training. Actively seeking a full-time role that presents professional challenges and offers opportunities for personal growth. Eager to apply skills and contribute to a dynamic work environment.
Overview
6
6
years of professional experience
Work History
Shift Lead
Walgreens
08.2022 - Current
- Coach team on customer service, communicates tasks to team members, assists store manager
- Ensure accurate pricing, signage, and compliance with local regulations
- Maintain accurate inventory, monitors stock levels, and manages outdated merchandise
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Cultivated positive relationships with vendors
Lead Cashier
Big Saver Foods
08.2021 - 01.2022
- Trains new cashiers, provides ongoing support, and ensures the team follows store procedures
- Balances cash drawers, completes cash drops, and maintains accurate records of transactions
- Restocked and organized merchandise in front lanes.
- Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Store Associate
Target
10.2018 - 12.2019
- Greet customers, answer questions, and providing assistance with products, services, or store policies
- Offer customers Target's loyalty programs, credit card applications, and store promotions
- Stock, organize, and set up seasonal product displays
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Education
Bachelor of Science - Business Administration
California State University Los Angeles
Los Angeles, CA05.2024
Associates of Arts - General Studies: Social and Behavioral Sciences
East Los Angeles College
Los Angeles, CA12.2022
Skills
- Microsoft Office: Outlook, Word, Excel, Powerpoint
- DaVinci Resolve Video Editing Software
- Canva Graphic Design Platform
- Verbal and written communication
- Time Management
- Coaching and mentoring
- Customer service focus
- Work delegation
- Team Leadership
- Attention to Detail
- Inventory Management
Languages
English
Spanish
Timeline
Shift Lead
Walgreens
08.2022 - Current
Lead Cashier
Big Saver Foods
08.2021 - 01.2022
Store Associate
Target
10.2018 - 12.2019
Bachelor of Science - Business Administration
California State University Los Angeles
Associates of Arts - General Studies: Social and Behavioral Sciences
East Los Angeles College
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