Summary
Overview
Work History
Education
Affiliations
Accomplishments
Languages
Timeline
Generic

Ivan Cortez

Spring Valley

Summary

Dedicated professional with experience in housekeeping and management assistance. Strong organizational and problem-solving skills contribute to efficient workflows and high-quality service delivery. Committed to supporting team success and ensuring guest satisfaction through attention to detail. Adaptable and efficient Room Attendant with a proven track record in maintaining high cleanliness standards. Known for reliability and strong collaboration, contributing to improved team performance and guest experiences in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Room Attendant

Hotel del Coronado
Spring Valley, CA
06.2022 - 06.2025
  • Cleaned and maintained guest rooms to ensure high standards of cleanliness.
  • Replenished supplies in rooms and common areas regularly.
  • Inspected rooms for maintenance needs and reported issues promptly.
  • Organized and restocked housekeeping carts for efficient workflow.
  • Collaborated with team members to ensure timely room turnover.
  • Responded to guest requests with professionalism and courtesy.
  • Followed safety protocols while handling cleaning chemicals and equipment.
  • Assisted in training new staff on cleaning procedures and hotel standards.
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
  • Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
  • Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
  • Demonstrated excellent customer service skills when interacting with guests throughout their stay.
  • Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
  • Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
  • Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
  • Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
  • Managed linen cart by keeping neat and organized.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Responded quickly to guest inquiries and delivered linens and personal care items upon request.

Manager's Assistant

BM
Spring Valley
01.2015 - 01.2017
  • Coordinated daily schedules for management to optimize workflow and productivity.
  • Assisted in preparing reports and presentations for team meetings and client interactions.
  • Organized office supplies and maintained inventory for efficient operations.
  • Managed correspondence, ensuring timely communication with clients and stakeholders.
  • Supported project management by tracking deadlines and deliverables across teams.
  • Facilitated onboarding processes for new employees, providing necessary training materials.
  • Implemented filing systems to streamline document retrieval and organization.
  • Conducted research to support decision-making and strategic planning initiatives.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Drove customer feedback to deliver information to management for corrective action.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.

Dishwasher

Souplantation
La Mesa
01.2015 - 01.2017
  • Maintained cleanliness of kitchen equipment and utensils throughout the shift.
  • Operated dishwashing machinery to ensure efficient cleaning processes.
  • Organized and sorted dishes, pots, and pans for proper storage.
  • Assisted kitchen staff by providing clean tools and supplies as needed.
  • Monitored water temperature and detergent levels for optimal dishwashing performance.
  • Followed safety protocols to maintain a safe working environment in the kitchen.
  • Collaborated with team members to streamline dishwashing workflow during peak hours.
  • Disposed of waste materials according to health and safety regulations.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Ensured that workstations were kept neat and tidy throughout the shift.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Sanitized surfaces after each use following standard sanitation practices.
  • Followed all safety guidelines while handling sharp objects like knives or forks.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Replaced clean utensils in storage bins for easy access.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Restocked main kitchen areas with items from shelves, coolers, and freezers.
  • Disposed of glassware that had been broken or chipped according to safety procedures.
  • Maintained adequate levels of cleaning supplies for washing dishes.
  • Studied methods of coworkers, successfully learning kitchen, and food service skills.
  • Informed supervisors immediately if any machine malfunctions were observed during operation.
  • Replenished soap dispensers with detergent when necessary.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery, and cooking equipment.
  • Assisted in preparing salads and desserts when requested by chefs or supervisors.
  • Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
  • Checked temperatures of dishwashing machines to ensure proper functioning.
  • Unloaded deliveries from vendors ensuring that all items were accounted for.
  • Organized trays with cutlery prior to serving meals to customers.
  • Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
  • Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
  • Hand-washed items unsuitable for machine washing.
  • Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
  • Ensured timely availability of clean dishes for various meal services.
  • Managed dish area organization and cleanliness.
  • Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Assisted chef with food measurements, preparation and storage when necessary.

Warehouse Assistant

Abbey Party Rents Express
El Cajon
01.2012 - 01.2014
  • Operated warehouse equipment for efficient inventory handling and organization.
  • Assisted in receiving, inspecting, and storing incoming shipments accurately.
  • Maintained cleanliness and safety standards throughout the warehouse environment.
  • Collaborated with team members to ensure timely order fulfillment processes.
  • Sorted and labeled products for easy identification and retrieval in storage areas.
  • Conducted regular inventory counts to support stock accuracy and management efforts.
  • Supported training of new staff on warehouse procedures and safety protocols.
  • Communicated effectively with supervisors regarding inventory levels and needs.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
  • Inspected and moved products to designated areas in warehouse.
  • Organized warehouse racks to ensure efficient storage of goods.
  • Lifted materials of varied weights on regular basis.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Reported any damaged items or discrepancies in shipments to supervisor immediately.
  • Assembled cartons, crates, and containers to prepare for shipping.
  • Received and processed incoming orders, ensuring accuracy of information.
  • Followed safety guidelines while operating machinery in the facility.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Conducted timely and accurate inventory counts to maintain current supply records and facilitate smooth ordering.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Collaborated with other departments to coordinate product delivery schedules.
  • Counted different types of merchandise to comply with inventory control tag requirements.
  • Trained new employees regarding warehouse procedures and standards.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Assisted in developing strategies for improving efficiency of daily operations.
  • Monitored temperature control systems within the warehouse environment.
  • Coordinated with the shipping department to schedule pick-ups and deliveries.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Traced missing material and shipments through vendor and customer communications.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.

Education

IT Network Security

ITT Technical Institute
San Diego, CA
06-2012

Affiliations

  • Camping
  • Art
  • Grilling
  • Fishing
  • Billards

Accomplishments

  • High School Diploma
  • Associate degree
  • Food handlers card

Languages

English
Limited
Spanish
Limited

Timeline

Room Attendant

Hotel del Coronado
06.2022 - 06.2025

Manager's Assistant

BM
01.2015 - 01.2017

Dishwasher

Souplantation
01.2015 - 01.2017

Warehouse Assistant

Abbey Party Rents Express
01.2012 - 01.2014

IT Network Security

ITT Technical Institute

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Ivan Cortez