Ivan Clemente
San Jose
Summary
Dynamic and results-driven professional with a strong customer service focus and proven expertise in service repair. At Toyota Palo Alto, I enhanced operational efficiency by troubleshooting cars breakdowns and mentoring team members, fostering a collaborative environment. Committed to delivering exceptional guest service while ensuring safety and quality standards are consistently met.
Overview
4
4
years of professional experience
Work History
Shift Lead
7 Leaves Cafe
08.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Completed cash and credit card transactions accurately using POS software.
Maintenance Technician
Toyota Palo Alto
01.2023 - 01.2025
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for
- machine and equipment replacement, repair, or maintenance.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Perform suspension repairs.
- Diagnose leaks and noise.
- Perform brake service. Including re surfacing brake rotors. Replacing brake pads and rotors. Also perform bleeding brakes.
- Tire change, Mount and balanced. Tire repair. Tpms programming
- Perform services including tire rotation, oil change, transmission fluid change, power steering flush, rear differential, cabin and engine filter.
- Performing multipoint inspection on every vehicle, topping off fluids if necessary.
- Double checking my work before completion.
- Diagnose check engine lights or any warning lights using toyota scan tool.
- Follow work orders through cdk.
Lube Technician
Toyota Sunnyvale
05.2021 - 11.2022
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Recommended essential tire replacements to enhance vehicle safety.
- Perform multipoint inspection.
- Fluid top offs, adjust tire pressure to factory specs.
Education
Ged -
Evergreen High School
San Jose Skills
- Customer service focus
- Service repair
- Guest service
- Team motivation
Timeline
Maintenance Technician
Toyota Palo Alto
01.2023 - 01.2025
Shift Lead
7 Leaves Cafe
08.2021 - Current
Lube Technician
Toyota Sunnyvale
05.2021 - 11.2022
Ged -
Evergreen High School
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