IVAN BALLESTEROS
Long Beach
Summary
Logistics and transportation management professional with a strong track record of enhancing operational efficiency. Demonstrated ability to foster team collaboration and adapt to evolving demands. Skilled in route planning, customer service, and effective multitasking in high-pressure environments.
Overview
26
26
years of professional experience
Work History
Dispatcher
Welbe Health
02.2023 - Current
- Ensured adherence to assigned transport schedules for PACE participants, maintaining high customer satisfaction.
- Created a welcoming environment to enhance participant engagement and address concerns effectively.
- Advocated for participants by responding promptly to questions and feedback.
- Pursued upskilling opportunities in Dispatch role to facilitate professional development within company.
Mail Carrier
United States Postal Service
10.2022 - 01.2023
- Deliver mail and parcels while meeting time management expectations.
Pharmacy Delivery Driver
The Medicine Cabinet
09.2022 - 10.2022
- Managed and executed prescription delivery routes through time management and patient requests.
- Supported Pharmacy by assisting with patient communication, maintain organization of patient pickup and overall cleanliness of Pharmacy.
Driver
Lyft
06.2016 - 09.2020
- Earned 5-Star driver rating by providing exceptional customer service.
- Protected passengers with continuous monitoring of road conditions and everyone in vehicle.
Installer/Technician
Dish Network
10.2012 - 10.2014
- Installed and managed customer products while creating opportunities to sell them on new personalized technology.
- Conducted sit surveys and in-home assessments to solve customer needs while maintaining safety protocols.
Multiple Roles
Best Buy
03.2007 - 09.2014
- Geek Squad Repair Agent - Evaluated and addressed customer's technology concerns to utmost satisfaction.
- Home Theater Sales Associate - Assisted customers with picking optimal system styles, manufacturers, and product options while driving performance metrics to meet goals.
Branch Manager
Sherwin-Williams Automotive Finishes
09.1999 - 10.2006
- Developed employee skillsets to achieve personal and branch goals by implementing targeted coaching goals.
- Maintained customer satisfaction using relationship driven approaches and strong conflict mediation skills.
Education
General Education Diploma - undefined
San Gabriel High School
San Gabriel, CA06.1999
Skills
- Bilingual in English and Spanish
- Communication and relationship building
- Leadership and management
- Problem solving and customer service
Timeline
Dispatcher
Welbe Health
02.2023 - Current
Mail Carrier
United States Postal Service
10.2022 - 01.2023
Pharmacy Delivery Driver
The Medicine Cabinet
09.2022 - 10.2022
Driver
Lyft
06.2016 - 09.2020
Installer/Technician
Dish Network
10.2012 - 10.2014
Multiple Roles
Best Buy
03.2007 - 09.2014
Branch Manager
Sherwin-Williams Automotive Finishes
09.1999 - 10.2006
General Education Diploma - undefined
San Gabriel High School
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