Ivan Ayala
Long Beach
Summary
Outgoing and personable customer service worker with progressive experience in establishments driven by customer satisfaction. Dependable and flexible individual who employs patience, strong problem-solving and time management skills. Eager to learn and apply skills accordingly. Enthusiastic about given tasks, motivated by customer satisfaction. Highly adept at maintaining patience and a positive attitude.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager Assistant
Action Property Management
Long Beach, CA
03.2022 - Current
- Supervised a staff of 15 employees.
- Coordinated communication between property managers and tenants to resolve issues efficiently.
- Implemented process improvements to enhance tenant onboarding experience and satisfaction.
- Developed training materials for new staff, fostering knowledge retention and operational consistency.
- Oversaw scheduling of maintenance requests, ensuring timely responses and service completion.
- Managed vendor relationships to secure competitive pricing and quality services for property upkeep.
- Led team meetings focused on operational efficiency, setting clear objectives and accountability measures.
- Maintained inventory control of office supplies through diligent monitoring of stock levels and reordering when necessary to avoid shortages or delays in availability.
- Assisted in the hiring process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
- Trained and supervised employees on office policies and procedures.
- Assisted manager in all aspects of business operations.
Lobby Ambassador
Action Property Management
Long Beach, CA
05.2020 - 03.2022
- Greeted residents and visitors in a professional manner
- Monitored amenity, loading dock and other service reservations
- Maintained a positive environment and professional appearance of the front desk.
- Answer and direct phone calls.
- Receive and organize resident parcels.
- Problem solving the concerns of both residents and management.
- Developed a great rapport with residents, guests, vendors and other employees.
Lobby Ambassador
Action Property Management
San Francisco, CA
07.2019 - 05.2020
- Greeted residents and visitors in a professional manner
- Monitored amenity, loading dock and other service reservations
- Maintained a positive environment and professional appearance of the front desk.
- Answer and direct phone calls.
- Receive and organize resident parcels.
- Problem solving the concerns of both residents and management.
- Developed a great rapport with residents, guests, vendors and other employees.
Bartender/Server/Trainer
Black Angus Steakhouse
San Leandro, CA
06.2016 - 07.2019
- Maximized revenue by proactively building and managing key customer relationships over the course of multiple locations.
- Delivered timely, friendly and knowledgeable service for routine questions and service complaints.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Met or exceeded revenue objectives by promoting products to customers during service.
- Supervised and motivated customer service teams to maximize business performance.
- Worked in partnership with outside brands and companies to boost customer experience.
- Trained future employees in service, knowledge and problem solution.
- Provided positive feedback of service via public review platform.
Bartender/Server/Trainer
Chili's Bar and Grill
San Leandro, CA
06.2013 - 06.2016
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently
- Greeted customers upon entry and handled all cash and credit card transactions
- Processed transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions
- Effectively communicated and analyzed issues with customers to provide satisfactory solutions
Filing Clerk
Pico Union Housing Corporation
Los Angeles, CA
06.2011 - 09.2011
- Managed new files and retrieval requests
- Entered information into computer databases using Microsoft Excel
- Maintained accurate records of all correspondence with and from tenants
- Answered calls and responded to inquiries to resolve problems
- Maintained tenant relations with regular tenant visits and phone calls
Education
Some College - Communications
California State University East Bay
Hayward, CA06.2013
Skills
- High-energy, Positive attitude
- Active listening
- Team leadership
- Problem solving
- Technologically savvy
- Ability to learn and apply
- Time management
- Attention to detail
- Verbal and written communication
- Office administration
- Data entry
- Task prioritization
Accomplishments
- Co-Chair of DEI Committee for CAI-GLAC
- Recipient of Team Member of the Quarter Award for Q2 2023
- Recipient of the 2025 Management Company Staff of the Year Award by CAI-GLAC
- Author of “Understanding and Supporting Intellectual and Developmental Disabilities - BUILDING AN INCLUSIVE SOCIETY,” published in Focus Magazine in 2025.
Certification
M-100 Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Manager Assistant
Action Property Management
03.2022 - Current
Lobby Ambassador
Action Property Management
05.2020 - 03.2022
Lobby Ambassador
Action Property Management
07.2019 - 05.2020
Bartender/Server/Trainer
Black Angus Steakhouse
06.2016 - 07.2019
Bartender/Server/Trainer
Chili's Bar and Grill
06.2013 - 06.2016
Filing Clerk
Pico Union Housing Corporation
06.2011 - 09.2011
Some College - Communications
California State University East Bay