Ivan Arroyo
Anaheim
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receiving & Quality Inspection
Aerofab & Behrends Technologies
03.2023 - 12.2023
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Complied with company and OSHA safety rules and regulations.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Inspected finished products for quality and adherence to customer specifications.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Verified documentation and condition of freight to assure quality standards were achieved.
Operations Intern
Fendi
10.2022 - 03.2023
- Followed shipping and receiving procedures for goods and materials.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Conducted regular inventory audits to prevent stock shortages and losses.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Served food and beverages promptly with focused attention to customer needs.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Sales Executive
ENS Security
05.2022 - 07.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Operations Lead
Louis Vuitton
10.2020 - 05.2022
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products..
- Handled day-to-day shipping and receiving overseeing more than 60 packages per day.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Answered questions about store policies and addressed customer concerns.
- Evaluated prices and conducted audits to detect and correct price discrepancies.
- Cross-trained existing employees to maximize team agility and performance.
Sales Supervisor
SUPERDRY
11.2018 - 03.2020
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on sales floor.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Checked store merchandise regularly for proper display and replenishment.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
Grocery Clerk
El Super
07.2018 - 10.2018
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
Cashier
Jack In The Box
02.2018 - 06.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
No Degree -
Santa Ana College
Santa Ana, CA12.2024
High School Diploma -
South Gate High School
South Gate, CA06.2017
Skills
- Time Management
- Work Management
- Complex Problem-Solving
- Customer Service Excellence
- Cash Handling
- Microsoft Tools
- Forklift Operation
- Team Leadership
- Product and Service Sales
- Inventory Oversight
- Blueprint Interpretation
- Verbal, Interpersonal and Written Communication
- Heavy Lifting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- ABC RBS Certification
- TIPS RBS California Certification
- BarSmarts Professional/Basics Certification
- Learn2Serve ANAB Food Handling Certification
Timeline
Receiving & Quality Inspection
Aerofab & Behrends Technologies
03.2023 - 12.2023
Operations Intern
Fendi
10.2022 - 03.2023
Sales Executive
ENS Security
05.2022 - 07.2022
Operations Lead
Louis Vuitton
10.2020 - 05.2022
Sales Supervisor
SUPERDRY
11.2018 - 03.2020
Grocery Clerk
El Super
07.2018 - 10.2018
Cashier
Jack In The Box
02.2018 - 06.2018
No Degree -
Santa Ana College
High School Diploma -
South Gate High School
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