Ivan Alvarado
Coachella
Summary
Dynamic Assistant Service Manager with a proven track record at Toyota of the Desert, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and training staff, while effectively coordinating service operations. Skilled in critical thinking and service planning, consistently achieving high service standards and fostering loyalty among clients.
Professional service manager adept at overseeing daily operations and enhancing customer experiences. Proven track record in team collaboration, problem-solving, and adapting to changing demands. Strong skills in leadership, conflict resolution, and operational efficiency. Known for reliability and consistently delivering results.
Experienced with overseeing service operations to ensure optimal customer satisfaction. Utilizes strong problem-solving abilities to address and resolve issues promptly. Track record of fostering team collaboration and maintaining seamless workflows.
Overview
13
13
years of professional experience
Work History
Assistant Service Manager
Toyota of the Desert
10.2021 - Current
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
City Carrier Assistant
United States Postal Service, USPS
05.2021 - 09.2021
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
Assistant Service Manager
Toyota of the Desert
08.2018 - 03.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Assistant Service Manager
Palm Springs Nissan
04.2018 - 08.2018
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented payment details and personal information on customer accounts.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Assistant Service Manager
Honda Of The Desert
09.2017 - 04.2018
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Followed up with customers during and after installations to verify satisfaction.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
Assistant Service Manager
I-10 Toyota
05.2012 - 09.2017
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
Education
Desert Mirage High School
Thermal, CA06-2011
Skills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Time management
- Workplace safety
- Critical thinking
- Estimating and quoting
- Active listening
- Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Service Manager
Toyota of the Desert
10.2021 - Current
City Carrier Assistant
United States Postal Service, USPS
05.2021 - 09.2021
Assistant Service Manager
Toyota of the Desert
08.2018 - 03.2021
Assistant Service Manager
Palm Springs Nissan
04.2018 - 08.2018
Assistant Service Manager
Honda Of The Desert
09.2017 - 04.2018
Assistant Service Manager
I-10 Toyota
05.2012 - 09.2017
Desert Mirage High School
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