Ivalyn Thompson-Brown
Thorold,ON
Summary
Dynamic professional with experience as a Team Key Holder at Luxottica Retail, excelling in customer service and team building. Proven ability to enhance inventory accuracy and foster collaboration. Skilled in clinical documentation and HIPAA compliance, contributing to high-quality patient care as a Medical Assistant Volunteer. Dependable, with clear communication skills and adaptable to evolving needs of the company.
Overview
6
6
years of professional experience
Work History
Team Key Holder
Luxottica Retail
03.2020 - Current
- Assisted in maintaining accurate inventory levels through regular stock checks
- Supported team by organizing merchandise displays to enhance customer experience
- Learned and implemented safety protocols to ensure a secure work environment
- Adapted quickly to changing tasks and responsibilities in a fast-paced setting
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
Medical Assistant Volunteer
Heart and Health Clinic
04.2025 - 05.2025
- Coordinated appointment scheduling to optimize patient flow and reduce wait times.
- Provided support in administering vaccines and performing basic clinical procedures.
- Educated patients on medication management and post-visit care instructions.
- Maintained accurate medical records through electronic health record (EHR) systems.
- Contributed to high-quality care by obtaining vital signs and conducting preliminary assessments for physician review.
Education
Bachelor of Arts - Psychology
Brock University
St. Catharines10-2025
Skills
- Task delegation
- Customer service
- Team building
- Team member development
- HIPAA compliance
- Healthcare team collaboration
- Clinical documentation
- Well versed in Word, Excel, PowerPoint
- Mental Health Support
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Medical Assistant Volunteer
Heart and Health Clinic
04.2025 - 05.2025
Team Key Holder
Luxottica Retail
03.2020 - Current
Bachelor of Arts - Psychology
Brock University