Ivalyn Thompson-Brown
Thorold,ON
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of the seasonal customer experience representative position. Ready to help the team achieve company goals and help people redefine their passion in reading.
Overview
7
7
years of professional experience
Work History
Key Holder Leader
Luxottica Retail
03.2020 - Current
- Improved customer service by projecting friendly and knowledgeable attitude.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Sales Representative
Ardene
07.2019 - 10.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Team Member
HOCO
11.2016 - 07.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Psychology
Brock University
St. Catharines, ON 06.2024
Skills
- Cash Handling
- Managing Customer Needs
- Endurance Building
- Store Opening and Closing
- Bank Deposits
- Customer Service
- Team Contribution
- Originality and Creativity
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Key Holder Leader
Luxottica Retail
03.2020 - Current
Sales Representative
Ardene
07.2019 - 10.2019
Team Member
HOCO
11.2016 - 07.2019
Psychology
Brock University
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