Iva Brtan
Summary
Energetic and customer-focused professional with a background in retail management and operations. Committed to providing exceptional service and creating positive experiences for clients. Skilled in makeup application and product merchandising. Excelled in achieving sales targets through effective upselling strategies and comprehensive product knowledge. Strong in effective communication, multitasking, and attention to detail. Proven ability to thrive in fast-paced environments and deliver luxury and exceptional service.
Overview
6
6
years of professional experience
Work History
Beauty Associate
Sephora
Toronto, ON
08.2023 - 04.2024
- Maintained up-to-date knowledge of current beauty trends, enabling informed product suggestions for diverse clientele.
- Assisted clients in navigating the wide range of available beauty products by providing informative answers to their questions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Enhanced customer satisfaction through effective product demonstrations and makeup application techniques.
- Promoted a positive and welcoming environment for customers
Server
Fume Bar And Lounge
11.2022 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Partnered with kitchen and bar staff to ensure timely and accurate order delivery.
- Supported training and the development of new staff.
Administrative Assistant
YM Inc.
Toronto, ON
11.2022 - 09.2023
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Server
Milestones Grill And Bar
04.2022 - 10.2022
- Providing a positive & memorable dining experience.
- Expert Knowledge of the menu including ingredients/prep methods and specialized dishes
- Inspire and motivate team through demonstrating strong work ethic
- Demonstrating excellent customer service
Assistant Manager
Urban Planet
Mississauga, ON
05.2018 - 10.2022
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Assuming a team leader role and training junior sales associates.
- Providing excellent and memorable customer service to ensure repeat business.
- Handling and processing cash transactions.
- Ensuring HR and Loss Prevention policies and procedures were followed.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Bachelor of Arts - Criminology
York University
05.2025
Skills
- Responsible
- Reliable
- Time Management
- Customer Focus
- Brand Awareness
- Product Knowledge
- Upselling strategies
- Makeup Application
- Product Merchandising
- POS System Operation
Languages
French
Croatian
Timeline
Beauty Associate
Sephora
08.2023 - 04.2024
Server
Fume Bar And Lounge
11.2022 - 11.2023
Administrative Assistant
YM Inc.
11.2022 - 09.2023
Server
Milestones Grill And Bar
04.2022 - 10.2022
Assistant Manager
Urban Planet
05.2018 - 10.2022
Bachelor of Arts - Criminology
York University