Iva Brtan

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Organized meetings between buyers and sellers ensuring effective business interactions.
• Aided in cleanliness of buying department and the strategic placement of clothing.
• Maintained confidentiality of sensitive information of both clients and employees by adhering to strict privacy policies and implementing secure filing systems.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Supported the marketing team with promotional campaigns and social media management.

• Delivered elevated customer experiences through makeup artistry aligned with seasonal and trending aesthetics
• Monitored emerging makeup and beauty trends to inform product recommendations and customer education
• Assisted in managing daily team operations, ensuring smooth workflow and meeting sales targets
• Coordinated and met deadlines for promotional events and product launches
• Supported visual merchandising and helped implement new launch displays based on trend direction
• Planned and executed makeup masterclasses, enhancing customer engagement and education
• Curated specialized promotional posters for product launches and events

• Maintained up-to-date knowledge of current beauty trends, enabling informed product suggestions for diverse clientele.
• Assisted clients in navigating the wide range of available beauty products by providing informative answers to their questions.
• Listened to customer needs and desires to identify and recommend optimal products.
• Increased beauty product sales by providing personalized consultations and recommendations to clients.
• Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
• Enhanced customer satisfaction through effective product demonstrations and makeup application techniques.
• Promoted a positive and welcoming environment for customers

• Delivered excellent customer service and built strong client relationships in a fast-paced environment
• Maintained visual merchandising standards and ensured product displays reflected current fashion trends
• Assisted with inventory management, restocking and loss prevention efforts
• Supported team members during peak sales periods and seasonal events

Manager in Training
Urban Planet – 09/22- 02/23

• Assisted in supervising store operations, including staff management and daily workflow coordination
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Trained new sales associated to uphold high service standards and product knowledge
• Analyzed sales data and customer feedback to optimize merchandising and product placement aligned with current fashion trends