Iuliia Lvova

Work History

Senior Project Specialist of Mice Department

TUI

05.2021 - 09.2024

Successful leadership by team of 3 project specialists at MICE department: building of effective team's relationships, motivation, support and training staff and new members of the team.
The quantity of implementation projects of MICE department has been increased on 20% during the 2021 financial year in comparison to previous period.
Building effective relationships, holding successful negotiations with clients: more than 5 crucial projects has been extending to next operation year without opening new annual tender from customer side with cutting and reducing projects' costs through projects' pre-budgeting and concluding long-term agreements with all stakeholders.
Ensured compliance with industry regulations and company policies throughout all stages of each project''s lifecycle.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Developed comprehensive project plans, outlining scope, goals, deliverables, timelines, and resources required.
Championed continuous improvement initiatives within the organization by sharing best practices learned from past projects experiences.
Optimized budget allocation by diligently tracking expenses and reallocating funds as needed based on priorities and progress updates.
Managed cross-functional teams for successful completion of complex projects within deadlines and budgets.
Applied effective time management techniques to meet tight deadlines.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked effectively in fast-paced environments.

Project Specialist of Mice Department

TUI

12.2018 - 05.2021

The number of implemented and successfully completed projects had been increased by 46%, which served to exceed the personal annual plans by 15% and 20% in 2019 and 2020 that made important contribution to achieving the annual goals of the department.
Spearheaded process improvements that resulted in increased productivity and streamlined workflows.
Reduced costs by identifying areas for improvement and implementing cost-saving measures.
Facilitated workshops to collect project requirements and user feedback.
Maintained open communication by presenting regular updates on project status to customers.
Developed and implemented project plans and budgets to ensure successful execution.
Optimized resource allocation by closely monitoring project progress and adjusting as needed to maintain efficiency.
Coordinated cross-functional teams to achieve project objectives and meet deadlines.
Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.
Negotiated contracts with vendors, securing favorable terms for the organization while maintaining strong relationships with suppliers.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Acted as a team leader in group projects, delegating tasks and providing feedback.
As product manager:
- creation high-quality tailor-made tours and programs with MICE or incentive events by client request (all over the world);
adopting standard company product to the customer's needs according client's request (main company's destinations like Turkey, Egypt, Cyprus, Greece, Italy, UAE);
- strong knowledge of critical company's destinations: Turkey, Egypt, Cyprus, Greece, Italy, UAE - both hotels and resorts base and general county specific and highlights;
- successful taken part in majors tenders with a subsequent receipt a project for the company (in collaboration with a sales team had been won more than 80% of tenders taken part)

Senior Sales Manager

Natalie Tours

10.2016 - 07.2018

Sales of the Sales Branch had been increased by more than 69% during the first year work at the company with steady growth the the next financial year;
Organized promotional events and interacted with community to increase sales volume.
Initiated a comprehensive customer feedback program that led to continuous improvement initiatives across various departments within the organization.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
Established and cultivated solid business relationships with new or existing customers.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue and successful supervision by team of two sales specialists.
Proved successful working within tight deadlines and a fast-paced environment.
Skilled at working independently and collaboratively in a team environment.

Chief of Tourism Department

Horison XXI

05.2008 - 09.2016

Over the years of work at the company- the sales of the Tourism department had been increased by more than 4 times;
Had been opened new directions of a business (avia sales unit, MICE unit);
Portfolio of company had been extended by new destinations with strong position on Ukrainian travel market like tailor-made tour operator (Austria, France, Italy, Sri Lanka, Indonesia);
Established effective cooperation and networks with international partners and Ukrainian travel companies both tour operators and agents;
Successful leadership by team of 5 managers: building of effective team's relationships, motivation, support and training staff and new members of the team;
Effective cross-functional collaboration with all others company's departments and stakeholders in different level of an authority.
Demonstrated strong organizational and time management skills while managing multiple projects.
Worked flexible hours across night, weekend, and holiday shifts.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.

Summary

Overview

Work History

Senior Project Specialist of Mice Department

Project Specialist of Mice Department

Senior Sales Manager

Chief of Tourism Department

Education

Bachelor of Science - Management

Skills

Languages

Certification

Hobbies

Timeline

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