Iuliia Buriak
Etobicoke,ON
Summary
Dedicated employee with proven customer service skills, adept at multitasking and time management. Committed to delivering positive experiences for every customer. Experienced administrative professional skilled in office operations and record maintenance, with a strong emphasis on collaboration and teamwork. Focused on enhancing patient care through effective communication and empathy.
Overview
22
22
years of professional experience
Work History
Secretary
DBC Chiropody
Toronto, Ontario
12.2025 - Current
- Managed appointment scheduling for multiple healthcare professionals.
- Processed patient paperwork and facilitated insurance claims efficiently.
- Assisted in maintaining a clean and welcoming office environment for patients.
- Handled incoming calls and directed inquiries to appropriate departments promptly.
- Managed incoming phone calls, provided information, and directed inquiries to appropriate personnel.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Processed invoices for payment; tracked payments received from vendors and clients.
Tutor
self-employed
Toronto, Ontario
09.2004 - Current
- Facilitated one-on-one English tutoring sessions, enhancing understanding for diverse learners.
- Assessed student progress through regular evaluations and feedback sessions.
- Fostered a positive learning environment, boosting student participation and confidence.
- Integrated technology tools to provide interactive and effective learning experiences.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Guided students in developing effective study habits and strategies to improve academic success.
Deputy Director
Children's recreation centre "Zmina"
Melitopol, Zaporizhzhia ,Ukraine
03.2017 - 08.2022
- Managed daily operations of children's programs and recreational activities.
- Created training materials to enhance program delivery for staff and volunteers.
- Coordinated outreach initiatives to increase awareness of center services and events.
- Implemented safety protocols to ensure a secure environment for children.
- Facilitated communication among staff, parents, and community stakeholders to strengthen relationships.
- Led team meetings to discuss program improvements and staff development opportunities.
- Represented the department at meetings, conferences, workshops.
- Trained and supervised staff to enhance team performance.
Education
Master of Arts - Pedagogy
Zaporizhzhia National University
Zaporizhzhia ,Ukraine07-2010
Master of Arts - Languages\Psycology
Melitopol State Pedagogical University
Melitipol,Ukraine07-2002
Skills
- Patient paperwork processing
- Data entry accuracy
- Office \ time management
- Insurance claim facilitation
- Collaboration and teamwork
- Empathy and patience
- Online tutoring \group tutoring
- Test preparation
Languages
Ukrainian , Russian
Native/ Bilingual
English
Professional
Timeline
Secretary
DBC Chiropody
12.2025 - Current
Deputy Director
Children's recreation centre "Zmina"
03.2017 - 08.2022
Tutor
self-employed
09.2004 - Current
Master of Arts - Pedagogy
Zaporizhzhia National University
Master of Arts - Languages\Psycology
Melitopol State Pedagogical University