IULIIA BLIZNIUKOVA
Summary
I am a hospitality professional worked in various
brands & cuisines. Result-driven professional with
management experience. I am talented in working
with a team of employees from diverse backgrounds
and using creative methods to keep everyone
motivated and working towards a common goal.
Overview
15
15
years of professional experience
Work History
Food & Beverage Supervisor
JW Marriott The Rosseau Muskoka Resort & Spa
2023.05 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
Outlet Manager
Jumeirah Living Marina Gate/Jumeirah International
2022.02 - 2022.08
- Prepared the department's budget, sales and marketing plans
- Achieved profit targets and enhanced the margins through effective stock management and minimized controllable costs
- Ensured the highest levels of service and courtesy were provided to the guests
- Maintained SOPs and ensured that all colleagues had a working knowledge and followed the SOPs
- Ensured that an effective link was maintained between kitchen and service areas
- Monitored quality of food and beverages served and service quality
- Promoted the use of up-selling techniques within outlet to exceed guest expectations and increase revenue
- Monitored all aspects of food and beverage quality, hygiene and took immediate corrective actions when required
- Conducted performance appraisals for all employees in the outlet.
Restaurant Manager
Toplum, MAD Investments LLC
2019.11 - 2022.02
- Coordinated daily restaurant management operations
- Planed menus by consulting with chefs, estimated food costs and profits, and adjusted menus
- Ensured compliance with sanitation and safety regulations
- Publicized the restaurant by designing and placing advertisements; invited food editors to review the restaurant; contacted local, regional, and national magazines with feature ideas; and encouraged local businesses to hold social events at the restaurant
- Hired new staff, trained employees on proper customer service practices
- Appraised staff performance and provided feedback to improve productivity
- Reduced food costs by 5% after identifying and eliminating inventory issues such as excess ordering, poor storage and inefficient waste management.
Assistant Restaurant Manager
The Hutch LLC
2015.12 - 2018.01
- Hired, trained and coached 20 FOH staff members on customer service skills, food and beverage knowledge, health and safety
- Standards in preparation for the restaurant grand opening
- Increased revenue by 15% in 5 months by developing new strategies and effective management program
- Reduced variable costs by 5% through tighter controls on overtime expenditures and inventory waste
- Arised in sales by training FOH staff on upselling techniques
- Improved the workflow via direct hands-on management
- Ensured financial integrity through review of profit and loss statements, monthly budget, forecasting
- Maintained optimum stock levels to ensure smooth running of operations to cater the guests demand
- Controlled usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
Guest Relations Executive
Rivington Grill, Jumeirah International LLC
2013.10 - 2015.12
- Organized and coordinated special arrangements for customers including VIPs
- Communicated effectively with staff members to ensure positive guest experiences
- Handled guest complaints and concerns in an efficient and timely manner
- Assured ultimate customer satisfaction and seating capacity is achieved
- Prepared reports for review by the general manager.
Guest Relations Executive
Urbano, Jumeirah International LLC
2012.01 - 2013.09
- Operated Microsoft system and conducted financial transactions
- Prepared seating assignments prior to service and presented plan to restaurant during pre-shift meeting
- Builder relationships with first-time and regular customers through guest recognition and professionalism
- Provided service colleagues with information that assists in exceeding expectations, predominately special needs and name of guests
- Communicated with kitchen staff ,management, serving staff and customers to ensure dining details were handled properly and guest concerns promptly addressed
- Provided advice on food and beverages to guests.
Head Hostess
Morey's Piers
2010.06 - 2010.09
- Received and recorded dining reservations on the telephone
- Presented menus, answered questions, offered information on menu items and beverages
- Promptly and professionally greeted and seated customers wishing to dine
- Coordinated special events for large groups
- Ensured all service standards met as per the Standard Operation Procedure.
Hostess
Morey's Piers
2009.06 - 2009.09
- Greeted customers and provided them with information regarding products and services
- Answered phones and scheduled reservations with large parties
- Responded to customers complaints and took necessary action to resolve their issues
- Monitored customer satisfaction upon guest departure and reported any problems to manager
- Followed up with diners throughout service to ensure food was prepared to their satisfaction and addressed additional requests or needs.
Education
Master's Degree -
Precarpathian National University, Institute of Law
Ukraine07.2011
Skills
- Attention to details
- Menu Planning
- Recruiting & Training
- Teamwork
- Responsibility
- Flexibility
- Continuous Learning
- Result Oriented
Languages
Ukrainian
Russian
English
Timeline
Food & Beverage Supervisor
JW Marriott The Rosseau Muskoka Resort & Spa
2023.05 - Current
Outlet Manager
Jumeirah Living Marina Gate/Jumeirah International
2022.02 - 2022.08
Restaurant Manager
Toplum, MAD Investments LLC
2019.11 - 2022.02
Assistant Restaurant Manager
The Hutch LLC
2015.12 - 2018.01
Guest Relations Executive
Rivington Grill, Jumeirah International LLC
2013.10 - 2015.12
Guest Relations Executive
Urbano, Jumeirah International LLC
2012.01 - 2013.09
Head Hostess
Morey's Piers
2010.06 - 2010.09
Hostess
Morey's Piers
2009.06 - 2009.09
Master's Degree -
Precarpathian National University, Institute of Law
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