Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Projects
References
Timeline
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Iulian Banaru

Iulian Banaru

Montreal,Canada

Summary

Your friendly, client-focused IT guy.

Overview

10
10
years of professional experience

Work History

Technical Support Analyst

BDO Canada LLP
Montreal, Quebec
12.2023 - Current
  • Delivered technical support for software and hardware systems.
  • Troubleshot user issues using remote assistance tools, prompt resolution.
  • Maintained and documented knowledge base articles for user reference.
  • Facilitated employee training on new software functionalities to enhance proficiency.
  • Built AI tools to manage the internal knowledgebase library (NDA).

Technical Support Analyst (Night shift)

Tecsys inc.
Montreal, Canada
12.2020 - 12.2023
  • Company Overview: Offering supply chain solutions for 200+ international client-companies
  • Provided effective prime triage, investigation and severity analysis
  • Oversaw deployment activities and addressed issues immediately
  • Monitored proactively multiple systems at once
  • Provided extended reports for tasks in a concise language
  • Handled high pressure and time constraining cases with swiftness, composure and professionalism
  • Offering supply chain solutions for 200+ international client-companies

IT Analyst - Internship

National Bank of Canada (NBC)
Montreal, Canada
01.2018 - 01.2019
  • Company Overview: Sixth largest commercial bank in Canada
  • Contributed to the stabilization of a brand new platform for banking
  • Analyzing the business impact of issues and prioritizing them
  • Sixth largest commercial bank in Canada

Back-end Software Developer - Internship

Schneider Electric
Dollard-des-Ormeaux, Canada
01.2017 - 01.2018
  • Company Overview: Global company that specializes in digital automation and energy management
  • Applied Object-oriented programming to create classes for a software
  • Created and customized virtual machines for new custom servers
  • Global company that specializes in digital automation and energy management

Front-end Software Developer - Internship

2020 Spaces
Ville de Laval, Canada
01.2016 - 01.2017
  • Company Overview: Developing computer-aided design, business and manufacturing software for interior
  • Created test plans and executed them to catch software bugs
  • Assisted with the planning and guided daily scrums
  • Developing computer-aided design, business and manufacturing software for interior

Education

Associate of Applied Science - Computer Science

University of Sherbrooke
Sherbrooke, QC
05.2020

Pre-university - Pure And Applied Sciences

Saint-Laurent College
Montreal, QC
05.2016

Skills

  • Technical troubleshooting
  • Knowledge management and documentation
  • Attention to detail and time management
  • Effective communication skills
  • Virtual machine management
  • VPN configuration and patching
  • SQL proficiency
  • C, C#, C, Java, JavaScript, HTML5, CSS

Hobbies and Interests

  • Gardening
  • Game of Go
  • Astrophysics
  • Stock market
  • Psychology
  • Origami

Languages

English - French - Romanian - Russian 

Projects

Last Vector - ChronoCore: Video game / APP. Ongoing project with some university friends. Will be published in early 2026.

TSE - Technical Support Expert (AI Tool). Developed to help all L2 analysts at my previous workplace.

References

References available upon request.

Timeline

Technical Support Analyst

BDO Canada LLP
12.2023 - Current

Technical Support Analyst (Night shift)

Tecsys inc.
12.2020 - 12.2023

IT Analyst - Internship

National Bank of Canada (NBC)
01.2018 - 01.2019

Back-end Software Developer - Internship

Schneider Electric
01.2017 - 01.2018

Front-end Software Developer - Internship

2020 Spaces
01.2016 - 01.2017

Associate of Applied Science - Computer Science

University of Sherbrooke

Pre-university - Pure And Applied Sciences

Saint-Laurent College

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Iulian Banaru