Itzia Perez
Woodbridge,ON
Summary
Dedicated professional with 5+ years of experience as a Business Consultant for Independent business owners.
- Passionate about continuous personal and professional development to guarantee outstanding service to all partners.
- Adaptable and able to prioritize effectively to ensure all tasks are completed to specification and on time.
- Excellent interpersonal, presentation and communication skills with fluency in English and Spanish.
- Proficient with Microsoft Outlook, Word, PowerPoint, Excel and Slack.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Consultant
Torcen Group Ltd.
Toronto, ON
03.2017 - 08.2022
- Led the Urgent Risk Remediation team coaching consultants and franchisees to implement the appropriate corrective actions and protect the brand.
- Held bi-monthly certification courses for 25-35 students.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Offered expertise on employee and business development plans to enhance implementation and routine oversight.
- Completed Manager and Field Consultant 2.0 training – A program focusing on soft skills and leadership skill development for effective coaches.
Telephone Fundraiser
HCB Canada
St. Catharines, ON
01.2017 - 03.2017
- Participated in fundraising campaigns for various charitable foundations, calling new, past and current donors.
- Effectively built rapport with potential donors to inspire participation in the campaign.
- Maintained energy and enthusiasm in a fast-paced environment.
/Interpreter
NPC Butterfly Conservatory
Niagara Falls, Ontario
01.2015 - 01.2016
- Worked closely with in-house Entomologists and Botanists to continuously expand my knowledge of the plant and butterfly species, and effectively relayed the information to visitors.
- Provided training and performance feedback for new interpreters.
- Provided Spanish-English translation and customer service skills to visitors.
Sales Associate
UGG Australia (Deckers Brands)
Niagara-On-The-Lake, Ontario
01.2014 - 01.2015
- Assisted customers by providing product information and customer service in English and Spanish.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Sales Associate
HMV
St. Catharines, Ontario
01.2012 - 01.2013
- Completed transactions in a timely fashion
- Accurately took phone orders, inquiries, and messages.
- Offered assistance finding specific products for customers, including calling other locations in the area.
- Maintained customer satisfaction with quick and professional handling of product returns.
Team Leader/Shift Supervisor
Galaxy Cinemas (Cineplex)
Milton, Ontario
01.2010 - 01.2012
- Conducted training and mentored cast members to promote productivity, accuracy and commitment to friendly service.
- Scheduled breaks and delegated shift tasks for a team of 5-20 cast members.
- Cross-trained on all guest-facing roles to help support the team where needed.
- Processed cash, credit/debit sales, refunds and ticket swaps with excellent accuracy.
Cashier
Walmart
Milton, Ontario
01.2009 - 01.2010
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Provided translation from Spanish to English.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Dramatic Arts
Brock University
St. Catharines, ONSkills
- Customer Service
- Communication
- Self-motivated
- Strategic Problem-Solving
- Critical and Creative Thinking
- Conflict Resolution
- Detail-Oriented
- Flexible & Adaptable
- Fluent in Spanish
- Proficient in Microsoft Office, Slack and Zoom
Certification
- Field Consultant Training – March 2018 & November 2020
- Train-The-Trainer Certification – July 2019
- First Aid & CPR C – June 2022
- SmartServe – May 2020
Timeline
Business Consultant
Torcen Group Ltd.
03.2017 - 08.2022
Telephone Fundraiser
HCB Canada
01.2017 - 03.2017
/Interpreter
NPC Butterfly Conservatory
01.2015 - 01.2016
Sales Associate
UGG Australia (Deckers Brands)
01.2014 - 01.2015
Sales Associate
HMV
01.2012 - 01.2013
Team Leader/Shift Supervisor
Galaxy Cinemas (Cineplex)
01.2010 - 01.2012
Cashier
Walmart
01.2009 - 01.2010
No Degree - Dramatic Arts
Brock University
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