Itzia Hernandez
Bradford,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Nail Technician
Own Business
01.2021 - 11.2022
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
Server
Mr. Sinaloa Barracruda
10.2019 - 12.2020
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Customer Service Sales Representative
AT&T Mexico
11.2018 - 07.2019
- Boosted sales revenue by identifying customer needs and recommending products or services.
- Built rapport with customers through empathetic listening and understanding their needs or preferences.
- Increased customer satisfaction by resolving complex issues effectively.
Server
Cafezzito
07.2016 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School - Clinical Laboratory
UTEC
Celaya 07.2016
Skills
- Customer Service
- Customer Relationship Building
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Cleanliness standards
- Nail Extensions
- Nail art techniques
- Problem-solving skills
- Hospitality service expertise
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Nail Technician
Own Business
01.2021 - 11.2022
Server
Mr. Sinaloa Barracruda
10.2019 - 12.2020
Customer Service Sales Representative
AT&T Mexico
11.2018 - 07.2019
Server
Cafezzito
07.2016 - 10.2018
High School - Clinical Laboratory
UTEC
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