Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Itzel Amayrani Contreras Rodriguez

Toronto,Ontario

Summary

Dedicated and mission-driven professional with a Police Foundations diploma and an ongoing Honors Bachelor of Applied Science in Justice Studies. I bring proven leadership, conflict resolution, and decision-making skills, developed through years of managing high-pressure environments in business and customer service. Bilingual in English and Spanish, I excel at communicating with diverse communities, de-escalating tense situations, and upholding safety and compliance standards. With a strong foundation in justice studies, practical problem-solving ability, and a commitment. Adaptable and quick to learn in any professional environment, capable of mastering new skills regardless of prior experience.

Overview

8
8
years of professional experience

Work History

Restaurant Owner

La Patrona Traditional Mexican Food
Mississauga, Ontario
05.2018 - Current
  • Developed and implemented marketing strategies to attract new customers.
  • Trained and mentored staff on customer service and food safety standards.
  • Established relationships with local suppliers for quality ingredients.
  • Ensured compliance with health regulations and safety protocols throughout the restaurant.
  • Created seasonal menus based on customer preferences and food trends.
  • Established standards for quality control, customer service, health and safety regulations.
  • Coordinated catering services when requested by customers .
  • Created promotions and special events to attract customers and boost sales.
  • Trained and supervised kitchen staff in proper food preparation techniques.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.

Owner / Operations Manager

Eco Clean Fresh
03.2018 - Current
  • Managed daily operations of Eco Clean Fresh, ensuring efficient service delivery.
  • Trained staff on eco-friendly cleaning techniques and safety protocols.
  • Developed customer relationships through effective communication and service excellence.
  • Coordinated scheduling for team members to optimize coverage and efficiency.
  • Implemented quality control measures to maintain high service standards.
  • Resolved customer inquiries and complaints promptly to enhance satisfaction.
  • Provided direction and guidance to employees.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Oversaw inventory management, ensuring adequate supply of cleaning products.
  • Managed daily operations of business, including hiring and training staff.

Education

Bachelor of Science - Honours Bachelor of Applied Science in Justice Stu

University of Guelph-humber
Toronto
06-2027

Police Foundations Program

Humber College
Toronto
06-2025

High School Diploma -

Bishop Marrocco/Thomas Merton Catholic Secondary
06-2012

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Community engagement
  • Analytical thinking
  • Training and development
  • Staff leadership
  • Customer engagement
  • Staff supervision
  • Staff management
  • Multilingual communication
  • Multitasking Abilities
  • Team leadership
  • Critical thinking
  • Reliable and responsible

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Restaurant Owner

La Patrona Traditional Mexican Food
05.2018 - Current

Owner / Operations Manager

Eco Clean Fresh
03.2018 - Current

Bachelor of Science - Honours Bachelor of Applied Science in Justice Stu

University of Guelph-humber

Police Foundations Program

Humber College

High School Diploma -

Bishop Marrocco/Thomas Merton Catholic Secondary
Itzel Amayrani Contreras Rodriguez