Itzel Ramirez
San Jose
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server /Cocktail Bartender
Chili's Restaurant
San Jose
09.2021 - 02.2026
- Delivered exceptional customer service, enhancing guest satisfaction in a fast-paced dining environment.
- Maintained cleanliness and organization of dining areas and utensils.
- Assisted in training new servers on menu items and service standards.
- Processed cash transactions and accurately balanced cash registers at shift end, ensuring financial accountability.
- Coordinated table assignments to maximize seating efficiency and streamline service flow.
QA Specialist
Chili's Restaurant
San Jose
09.2021 - 02.2026
- Developed and maintained quality assurance standard operating procedures to ensure compliance and consistency.
- Trained staff on food safety and hygiene practices to enhance team knowledge and adherence.
- Collaborated with management to address quality-related concerns.
- Reviewed customer feedback to identify improvement areas, leading to actionable recommendations.
Host
Chilis Resturant
San Jose
09.2021 - 02.2026
- Greeted and seated guests promptly upon arrival at the restaurant.
- Managed reservation systems to optimize seating arrangements during peak hours.
- Provided accurate wait time estimates to guests based on current seating availability.
- Assisted servers by communicating guest needs and special requests effectively.
Education
High School Diploma -
Alpha Cindy Avitia
San Jose, CA06-2021
Skills
- Menu expertise
- POS system operation
- Training and mentoring
- Time management
- Teamwork
- Bilingual communication
Languages
Spanish
Full Professional
Timeline
Server /Cocktail Bartender
Chili's Restaurant
09.2021 - 02.2026
QA Specialist
Chili's Restaurant
09.2021 - 02.2026
Host
Chilis Resturant
09.2021 - 02.2026
High School Diploma -
Alpha Cindy Avitia